: Digital Monitoring Development Lead
1 CVS Drive
Woonsocket, RI 02895

Employee Testimonials

CVS Health testimonial
CVS Health testimonial

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Job Description
CVS Health is embarking on a bold digital agenda to transform health care and empower millions of customers on their path to better health. We are creating innovative digital solutions that will make health care more accessible, more integrated and more reliable for more people, online and in our stores. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in customers lives and who want to be on the ground floor of digital innovation that aims to reinvent what a pharmacy and a health care company can be.

The Lead AppDynamics Engineer will play a vital role on a team accountable for providing quality and timely support for the Companys Digital Properties on Retail, PBM, and Specialty business units including cvs.com, caremark.com, cvsspecialty.com, etc. and their associated mobile apps. The Lead AppDynamics Engineer will provide deep analytical insight and tracking of critical customer experiences and work with SAFe Agile teams to help them understand the best ways to monitor their changes and areas of responsibility. You will mentor and lead the Digital Monitoring team members in your area and support them as their SME regarding monitoring standards and choices.

Required Qualifications
- Extensive understanding and experience building Splunk dashboards and alerts
- Experience coordinating the efforts and direction of others on your team
- Strong knowledge of enterprise monitoring and alerting tools
- Solid understanding of architectural concepts in the implementation of monitoring and alerting
- Deep understanding of both IT and Application architecture
- Proficient in the use of various modern digital tools, and familiarity with basics of web based and native mobile applications
- 2 + years of prior experience in programming in any modern language, or expertise/experience with scripting
- 2 + years of prior experience in data analytics & reporting
- 2 + years of prior experience championing measurable improvement in Digital Customer Experiences, preferably public facing digital properties such as e-commerce or others
- Demonstrated ability to work with a variety of stakeholders, including but not limited to Development, IT, Product Management, Marketing, Merchandising, Call Centers and Operations
- Proficient in the use of MS Office Products such as Word, Excel, Access
- Familiarity with one or more issue management tools such as HPSM, RTC, Rally, JIRA, etc.

Preferred Qualifications
- 5 years of experience with monitoring tools such as Application Dynamics, Dynatrace, HP monitoring tool suite, Splunk, Akamai, Firebase, Nagios, Solarwinds, New Relic, mpulse.
- Experience in a modern programming language (Visual Basic, VBA, C#, Java, etc.)
- Experience in e-commerce applications
- Exposure to Digital Healthcare
- Experience and/or familiarity with Pharmacy Benefits Management
- Basic understanding of SAFe/ Agile framework
- A deep passion and mindset for striving to guarantee delightful digital customer experience
- Excellent organization, communication, presentation and people skills with a strategic approach to problem solving; demonstrated ability to multi-task across several important, time-sensitive tasks is a must

Education
Bachelor's degree in related discipline or relevant work experience is required

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.


We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Full-time

Employee Testimonials

CVS Health testimonial
David L. Casey
Vice President, Workforce Strategies and Chief Diversity Officer

The military has an ethos that is grounded in purpose-driven service that’s bigger than the induvial. The same holds true for us at CVS Health. You can talk to colleagues in any part of our business and they will be able to articulate our company’s purpose. Working here provides an opportunity for service members and military spouses to continue to serve -- just in a civvies.

CVS Health testimonial
Susan Medina
Head of Executive Search & International Talent Acquisition

As a member of the CVS Health team I have the chance of a lifetime to work for a company with a purpose in which I truly believe. Who wouldn’t want to go to work every single day knowing that every conversation, every meeting, every email, every day will have an impact on someone, especially when that someone is likely a friend, a family member, a grandma, or even a stranger?