Digital Health Services Senior Product Manager manages a team of product managers and is responsible for developing digital products and driving new product capabilities from concept to successful delivery and adoption.
Digital Health Services Senior Product Manager is responsible for developing the digital program vision/strategy and ensuring internal product stakeholders needs and expectations are met. This is an instrumental role in the oversight and execution of digital programs supporting Health Services that generate business value to the organization and touch millions of consumers. The role will focus on digital experiences that are key to CVS health strategy including virtual care, HealthHUBs, MinuteClinic, and COVID testing. The team works to expand access to quality, convenient healthcare via patient-centric digital solutions. Accountable for identifying customer needs, prioritizing program features, and guiding the general flow of work through the program. In order to perform the role, they are expected to collaborate very closely with other Product Managers, Release Train Engineers, and Product Owners in a scaled agile environment.
Translate business needs into innovative solutions - Work closely with our business team and other key business partners to create a product vision, understand and help identify business value, understand required use cases and capabilities, and translate these into product requirements. Product managers play a critical role in creating alignment between engineering teams and stakeholders.
Create a market-leading customer experience - Drive the definition, development and deployment of best-in-class capabilities that substantially enhance the consumer experience and address CVS strategic and financial objectives.
Collaborate with technical teams to drive execution Partner with project teams, vendors, development, analytics, systems specialists and other technical resources in this hands-on role driving products from inception to implementation
Build and communicate the vision - This role will have high level exposure and require superior communication and presentation skills to deliver insights to stakeholders and team members, including executives.
Help drive our digital strategy - Conduct product and competitive research to help shape long and short-term strategy while providing quick and clear value add to the business.
8-10 years of experience in product development in a retail, healthcare, digital or regulated business setting (ideally using agile development methods to create/implement CRM, ESP, marketing cloud, or other personalization technology).
5+ years of Leadership experience.
Pharmacy or Health Services experience
Knowledge of EPIC Systems
Bachelors Degree or equivalent work experience
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.