Toast: Digital Adoption Manager
401 Park Drive
Boston, MA 02215

Employee Testimonials

Maura Grimes Toast
Edmund Korley Toast
Kendal Austin Toast

Office Tour Photos

Video

We are a rapidly growing company thats revolutionizing the way restaurants do business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing features, and award-winning customer support. As a Toaster, you will be challenged to tackle meaningful projects that will help shape our company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Are you bready* for a change?

As Digital Adoption Manager, youll play a key role on the UX team by owning the management of our digital adoption tool (ie: Appcues, Pendo or WalkMe). Youll field requests from members of our product, customer success, and marketing teams to add content to our products, like onboarding tours and new feature walkthroughs, that help customers get the most out of Toast. As the subject matter expert of our digital adoption tool, you'll understand the best way to execute on requests and objectives from our teams, as well as ways to measure and evaluate content effectiveness.

Youre right for this role if you have previously owned the implementation or management of digital adoption tools within a software company and if you have an aptitude for content design, writing, editing, and proofreading. You have experience crafting in-product copy and content that is useful and concise. And you have a basic working knowledge of HTML, CSS, or Javascript. Youre also a naturally empathetic communicator with a passion for helping people get their job done and an enthusiastic, collaborative, and humble teammate.

About this roll*:

  • Manage the digital adoption platform for Toast products under the guidance of our UX Writing lead.
  • Become a subject matter expert on the use of Toasts selected digital adoption platform (ie: Appcues, Pendo, WalkMe or other) knowing the full breadth of its feature set and how to execute requests using the best tool for the job.
  • Become well-versed in Toasts voice and style guide to assist in the governance of in-product content.
  • Work closely with Designers, Marketers, and Product Managers to understand the objective of a request and how best to achieve its goals and evaluate success.
  • Build a close relationship with Customer Education to identify the best source material for content requests or to surface for customers within our product.
  • Define the best measure for success for self help content within our product and regularly report out on how well customers are able to access help.

Do you have the right ingredients?

  • 5+ years relevant experience in a software company with positive results, 1-3 years managing a digital adoption tool, ie: Appcues, Pendo or WalkMe.
  • BA/BS degree with an emphasis in English, Communication, Journalism, etc. preferred.
  • Ability to leverage reporting tools to evaluate content effectiveness and performance and provide clear and informative reports to stakeholders.
  • Experience with UX writing, editing, and proofreading and using existing style guides (AP, Chicago) to create consistency in your content creation.t.
  • Knowledge of user-centered design with the ability to recognize when what youre given isnt the best solution to the problem.
  • Comfort working with basic web publishing tools including: HTML, CSS and Javascript.
Full-time

Employee Testimonials

Maura Grimes Toast
Maura Grimes
Field Service Coordinator

"Ahh toast is awesome! The people, the culture, the bouncy balls, the crazy customers, the killer POS system, and the incredible talent floating through the air. "

Edmund Korley Toast
Edmund Korley
Software Engineer

"I've been participating in the Toast2Toast mentoring project. As a relatively new engineer at Toast, getting the opportunity to discuss technical (and other) topics with a mentor has been really valuable."

Kendal Austin Toast
Kendal Austin
Sr. Marketing Manager

"I have a degree in Marketing Communications and have worked in B2B technology my entire career. My background ranges from social media to paid programs to product marketing. I heard about Toast from a mentor and was connected with the co-founder on LinkedIn. As the second Marketing hire at Toast, I've had the opportunity to be a generalist as well as a specialist, moving where I was needed as the team grew."

Archie Grace Toast
Archie Grace
Engineering Manager

"I looked at a lot of start-ups during my last job search and Toast was by far the most exciting. It was instantly obvious to me how the product is useful to people and why someone might want to buy it. The proof of that has been in the way we have grown and the excitement we have already generated. However, what really excites me about the company is that I feel like we are just scratching the surface in terms of what we can accomplish. There are SO many untapped opportunities around our product and as we continue to grow, I am excited about being able to explore them more.​"