At CVS Health, were reinventing our company to be the front door to healthcare. For millions of Americans, that journey begins with one of our 9,700 retail stores, and we want to make sure our stores are ready to help each of our patients take the right first or next step in their healthcare journey. As part of our goal to continue to innovate and provide our customers with all they need on their path to better health, we are growing our capabilities in the Durable Medical Equipment (DME) space to help patients better manage their chronic conditions.
As a Product Development Advisor, you will be reporting to a Senior Manager of Expanded DME. You will be responsible for developing and executing our program strategy and tactics around DME offerings for patients with Diabetes. As part of the DME Team, you will create, pilot, and scale innovative continuous glucose monitor (CGM), insulin pump, and Diabetes DME programs in collaboration with a diverse set of internal and external partners.
The position is an exciting opportunity to work across the CVS Health enterprise to transform the patient experience and better support our Diabetic patients. The Product Development Advisor role will suit someone with extensive retail pharmacy experience, strong interpersonal skills, communication skills, analytical skills, and a real passion for delivering results and helping others.
Additional responsibilities of the Product Development Advisor role:
Operationalize pilots, mini-tests, and store communication for new, major programs and services to reinforce a strategic vision that inspires our customers, differentiates us from competition, and strengthens our CVS Health brand
Collaborate with colleagues from MinuteClinic, Aetna, Retail Pharmacy and other CVS Health business units to identify synergies and partnership opportunities to improve the customer experience for patients with diabetes.
Support partnerships with the American Diabetes Association, device manufacturers, and Diabetes start-ups to integrate care and increase awareness of CGMs and disposable insulin pumps among the healthcare and diabetic communities.
Design solutions which leverage digital health and mobile health capabilities to better educate patients, optimize device usage, and improve outcomes
Set the strategy to expand successful pilots and scale them across the CVS enterprise, collaborating with internal and external partners to test, execute and implement the scaled programs.
Align leadership on findings from pilots/mini-tests and provide updates on new programs being tested and implemented.
Support analytics and reporting efforts to aid the ongoing development process, whether it is for the initial sizing of a business case or tracking a newly implemented program.
2+ years of experience with the following:
In-store retail pharmacy workflow experience
Strong RxConnect skills and understanding of retail pharmacy workflow
Ability to challenge the status quo and design new programs to benefit patients
Familiarity with MS Office, Word, Excel, and PowerPoint
Experience with Durable Medical Equipment
Digital health or mobile health experience
Passion for the diabetes space and helping patients manage their diabetes
Strong ability to collaborate cross-functionally and with internal and external partners
Ability to manage multiple priorities simultaneous
Strong communication (written and oral) skills
Bachelor's Degree required
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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