Dell Boomi Principal UX Researcher
Are you ready to work on world changing technologies? Today, organizations need to move with increased agility and insight to grow and thrive. Dell Boomi is one of the hottest tech companies in the SaaS/Cloud industry, named a Leader for the third year in a row in the Gartner Enterprise iPaaS Magic Quadrant and recently recognized by Inc. Magazine as one of the best workplaces. Our award-winning, patented technology is transforming the world of integration by making enterprise-class integration technology accessible and affordable to companies of all sizes. Dell Boomi provides the foundation on which your business can evolve and innovate. According to a recent survey by Vanson Bourne, connected businesses are far outpacing their competitors. We help organizations connect everything and engage everywhere across any channel, device or platform. More than 7,000 organizations are using Boomi to run better, faster and smarter.
Organizations across industries and geographies are seeking faster and smarter ways to modernize their digital infrastructure. But the increasing complexities of application and data integration is a growing challenge. And with the accelerating pace of business, companies can’t afford to spend months on complex and resource-intensive integration projects.
The Dell Boomi cloud-native platform provides revolutionary speed and ease for connecting any combination of on-premise or cloud-based applications for automating business process. Our unified platform includes robust support for core integration, master data, API, EDI and workflow management, all based on one unified, “low-code” development environment. By tapping the power of the Boomi platform, any organization can significantly shorten project times, reduce costs, streamline processes and boost productivity. Our technologies connect applications, assure data quality and automate workflows.
Working at Dell Boomi means doing what you love. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact in technology and want to build something big. If you are passionate about solving hard problems, enjoy working with world-class people and developing cutting edge technology, you should explore a career with Boomi. Learn more at http://www.boomi.com/ or visit Boomi Careers.
We’re looking for an experienced Design Research leader with a focus on qualitative methods to join our User Experience team and drive research efforts in the organization.
As a Principal UX Researcher, you play a critical role in guiding our work at Dell Boomi, from Discovery through Implementation. You’ll guide the discovery process to ensure that we’re defining and prioritizing features of value, and assess and measure usability to identify areas of improvement. This is a unique opportunity to build and shape our emerging research niche within a highly-valued UX team, as we expand our research strategy and its role in the Agile development cycle.
We want someone who takes initiative and feedback equally well. You’ll be working side-by-side with your UX Design peers, to drive research activities that provide the evidence and data they need to design desirable, valuable outcomes. We’re a fluid, collaborative product team: you’ll also be working closely with Quality Engineers, Developers, Technical Writers, Program Managers, and Product Owners. Additionally, you’ll be responsible for building and maintaining relationships with the users of our integrated platform: both internal users, and external customers.
This role reports to the Director of User Experience.
Your responsibilities include:
Defining and advocating UX Research best practices and processes to support our team’s success
- Exhibiting broad knowledge of qualitative research methods and how / when to apply them
- Learning complex technological concepts, and then communicating them in plain language
- Identifying opportunities for improvement, and validating their impact through discovery and research methods
- Leading research activities to align with and inform our business objectives, and providing oversight and guidance to others who assist these activities
- Designing and conducting usability tests
- Analyzing and presenting findings to internal stakeholders, such as Product Managers and the Executive Leadership
- Collaborating and communicating across teams and roles
- Creating and maintaining user personas and use cases
- Analyzing the outcomes of usability testing and user research and interviews, and making recommendations based on your findings
- Thinking both conceptually and pragmatically about product strategy to ensure that Boomi remains an industry leader
This position requires:
- A history of leading research efforts for product development and/or complex business systems and applications
Strong empathy for our customers, and the ability to discover and define their business needs
A broad skill set of qualitative research methods
Comfort conducting usability testing outside of a lab
Occasional travel spanning 2-5 days (<10% travel)
Experience facilitating design workshops and requirements-gathering research
Flexibility and adaptability: you must be comfortable with ‘just enough research’ and be able to operate within an agile environment
Exceptional written & verbal communication skills
Willingness to recruit internal participants
The desire to collaborate, with the ability to operate independently
Demonstrated ability to multitask and prioritize
The ability to provide and accept constructive criticism
Commitment to advocating for our users
Familiarity with WCAG 2.1 guidelines, and a value for designing inclusively
Background in User Experience
Strong business acumen
Examples of your work: a portfolio, website, or dropbox of case studies and outcomes
- Visual thinkers with an affinity for the whiteboard
A history of leading teams, and a desire to mentor others
- Experience working in Agile environments
- Familiarity with collaborative and rapid prototyping tools (e.g., InVision, Miro, Aurelius)
- Experience with online testing tools, such as Optimal Workshop
- Understanding and familiarity with quantitative research
- Involvement in the UX community
Boomi is located in Chesterbrook, PA and is close to great shops, dining, and SEPTA regional rail. We have a relaxed office environment with intelligent, supportive colleagues, brightly colored walls, and lots of whiteboard surfaces. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.