: Dealer Relations Account Manager, Canada

Car shopping is complicated. At CarGurus, we use data and technology to make it simple, giving people the tools they need to confidently find, buy, finance, or sell a car. The best part? Our work makes a real impact. Were the most-visited car-shopping site in the US and we are growing fast in our international markets. Ready to come along for the ride?

The Sales Account Manager will focus on maintaining and expanding CarGurus existing customer base in Canada through the analysis of performance data, re-negotiation of subscription rates, prospecting of potential up-sell and cross-sell opportunities, and mitigation of customer churn. Additionally, Sales Account Managers are responsible for active account management including, but not limited to, addressing and resolving all issues that customers may encounter with their subscriptions. Traveling into the market (Canada) may be required on an ad-hoc basis, for marketing events, and or important client meeting(s). As a seasoned sales professional, it is critical that candidates be persuasive and self-motivated, as they will be expected to manage their own time, set priorities, forecast their pipelines, and meet monthly goals.

CarGurus growing customer base will have various concerns and questions about CarGurus, so candidates will need to employ routine customer service skills, be able to listen and respond to dealers, and resolve all issues in a timely manner. In this role, candidates must also be comfortable conveying issues to the larger CarGurus organization. As such, candidates must bring strong analytical thinking, presentation, and problem-solving skills. 

Who You Are:

  • 2-5 years of sales experience in a closing role
  • Bachelors Degree
  • Strong sense of customer service
  • Sales pipeline forecasting experience a plus
  • Good organizational & problem-solving abilities
  • Able to adapt to change within a rapidly evolving business environment
  • Strong internal motivation
  • Industry experience a plus

CarGurus Culture:

At CarGurus, we invest in our peoples professional growth with everything from learning and development programs to tuition reimbursement. Want to work on projects that expand your skill set without sacrificing your work/life balance? You got it. We also strive to provide perks and benefits that employees actually care about like free lunch, commuter subsidies, and more. That includes equity in the companyour way of showing that we want you here for the long haul.

We work hard every day to build the worlds most trusted and transparent automotive marketplace, but trust and transparency dont just apply to our consumers. They extend to our talent, too. We aim to create a workplace where everyone feels they can bring the ultimate expression of themselves and their potentialwhere you dont just fit, you thrive. We dont discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

In addition to the US, CarGurus operates sites in Canada and the UK. We have offices in Cambridge, MA; Detroit, MI; Dublin, Ireland; San Francisco, CA and London, UK. Check out our careers page to learn more.

Full-time

Employee Testimonials

STEPHANIE LAJOIE-LUBIN
DIVERSITY, INCLUSION, & BELONGING PROGRAM MANAGER

"At CarGurus, it’s important that our work around Diversity, Equity, and Inclusion truly creates belonging. Our goal is to ensure that everyone feels that they belong, that they can thrive and that their background, race, gender and intersectional identities are represented at all leadership levels across the company. We’re also striving to create more equity in our practices, and policies, and to foster a culture where inclusiveness is a reflex. This work is a journey, but we’re persistent and we look forward to growing and learning together along the way."

SPENCER DIONNE
LEARNING EXPERIENCE DESIGNER

"We believe that learning happens every day and everywhere. It’s the success and foundation of our pioneering mindset, and each Guru plays a role in the fostering of our culture of learning. We challenge and support each other in staying curious, finding opportunities for growth, and learning through moments of discomfort so that we can become and show up as the best versions of ourselves."

SAM ZALES
PRESIDENT & COO

"At CarGurus we're committed to empowering the professional growth of employees from all backgrounds by supporting them with the tools and opportunities to grow their careers at our company and beyond. This is ongoing work that encompasses all staff members, to support positive change within our organization and the industry as a whole."

SAM SHEEHAN
PISTONHEADS PRODUCTION EDITOR (A CARGURUS BRAND)

"The PistonHeads team is small, which makes it easy for us to engage with new things. Our teams aren’t just good at collaborating, they’re naturally integrated, so new and experienced employees alike can quickly find themselves learning about parts of the business they haven’t worked in before. This is especially possible in editorial, where our work is intertwined with what other teams are doing."

GINA FOLEY
SDR TEAM LEAD

"CarGurus has enabled and empowered me to invest in my growth. The people and passion here have inspired me to take on new challenges and not just develop my sales skills, but also explore leadership."

AMRINDER PAL SINGH
SENIOR SOFTWARE ENGINEER

"As an engineer, one of the things that I love most about working at CarGurus is the opportunity to innovate while solving complex problems. I feel empowered with the trust my manager and team show in me. I have the creative freedom to pursue projects that might be outside of our traditional scope. At CarGurus, we believe in experimenting and learning from our failures. The receptivity to new ideas makes me feel inspired and valued, something I haven’t experienced at other tech giants I’ve worked with."