ZoomInfo: Customer Support Specialist- Provisioning
170 Tracer Lane
Waltham, MA 02452

Employee Testimonials

Zoominfo Employee Testimonial
Zoominfo Employee Testimonial
Zoominfo Employee Testimonial

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Video

Overview

ZoomInfo is looking for a self-motivated, detail oriented member to join our Provisioning and User Management team to ensure new and existing business clients are set up to use our platform successfully. You will actively work with members of our sales and finance teams to confirm that services have been paid for and to ensure clients are set up with their desired products and correct level of access. The majority of the communication in this role is done via email, so clear and concise communication is a huge plus! Come join us on the front lines of our fast-growing company!

Responsibilities

  • Set up new business clients with access to the ZoomInfo platform
  • Ensure clients receive platform access that is specified in contract
  • Work closely with finance team for payment verification
  • Assist the Customer Support team in resolving technical issues that our clients encounter with the ZoomInfo product and platform

Qualifications

  • Attention to detail
  • Strong written and verbal communication skills
  • Proficient in Excel
  • Highly organized and able to manage multiple projects and priorities
  • A team player and always looking to improve the department/company
  • A positive attitude
  • Awesome sense of humor

Benefits

  • Competitive salary and bonuses
  • Medical, Dental, Vision Coverage
  • 401 (k) with employer match
  • Competitive PTO
  • Paid Sick Leave
  • Paid Parental Leave
  • Short-Term & Long-Term Disability
  • Life Insurance, AD&D Insurance
  • Pet Insurance
  • In-office soda machines
  • Complimentary office snacks
  • Quarterly offsite company awards
  • Annual company offsite event
  • 10+ employee activity clubs
Full-time

Employee Testimonials

Zoominfo Employee Testimonial
Breda Hurley
Director, Customer Marketing

I have the opportunity to work on challenging products, achieve success as a team, and have the ability to grow within the organization.

Zoominfo Employee Testimonial
Ryan Parker
Account Executive

I have a support system that empowers me to be as successful as I want to be

Zoominfo Employee Testimonial
Chris Claude
Video Production Manager

My managers are there to support my career and help me grow.

Zoominfo Employee Testimonial
Natalie Bar-Natan
Applications Manager

I can't wait for the weekend to end.