Embark: Customer Support Representative - Part Time & Remote
186 Lincoln St
Boston, MA 02111

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Employee Testimonials

Ryan
Adam
Erika

Love dogs? This is the place for you!

About us

Discover your dog more than fur deep with the most comprehensive DNA test on the market. Designed by world leaders in dog genetics, in partnership with Cornell University, the Embark DNA Test tells owners what breeds make up their pets, how to prevent future possible health problems, and what features and traits their pet might have. Help us end preventable disease in dogs and improve the lives of pets and their people through genomics.

Embark is the only dog DNA test using a research-grade DNA microarray, letting us give our customers the most accurate and comprehensive results on the market. More importantly, it allows us to do ongoing research into the genetics of dogs, which are a fantastic population for genetic discovery due to selective breeding over time. Our research focuses on mapping new traits and diseases, improving personalized veterinary medicine, and developing new breeding programs to eliminate preventable diseases in pets.

Interested in joining? We're looking for highly motivated and driven employees who will help us stay on the cutting edge of creativity and innovation in the fast-growing consumer genetics space.

The Role

Embark Veterinary is searching for a Part-Time Remote Customer Support Representative with a special focus in logistics.

To be successful in this role, you should have experience in customer support and a high EQ. Your primary responsibility focuses on resolving customer inquiries and questions through direct support via our customer support platform, chat, social media, telephone, and email. Many of these inquiries will involve shipping, tracking, order placement, managing special shipments, and understanding and occasionally aiding in the fulfillment process. This role will involve interfacing between Customer Support and Logistics departments. This role also requires the ability to extend support to outlying questions outside of logistics inquiries as necessary.

The Opportunity

The role will encompass a wide variety of duties and responsibilities including but not limited to the following:

  • Provide superior customer care to dog owners and breeders worldwide.
  • Capture, curate, and distribute product feedback across the company.
  • Interface with sales and marketing to ensure that Embarks customer care experience is an integral part of our value proposition.

Requirements

  • 1+ year of customer support experience
  • Bachelor's degree
  • An understanding of fulfillment processes from start to finish
  • Prior start-up and/or retail experience is a plus
  • Ability to compartmentalize the last unpleasant call or email to provide a friendly, professional experience on the next
  • Ability to multitask and prioritize conflicting demands
  • Must be available to work on nights and weekends
  • Must love dogs!

What We Offer

  • Startup perks
  • Dog-friendly office near South Station, Boston
  • Fully-stocked office snack bar and regular office events
  • New iMacs and MacBook Pros
  • Ability to work remotely

Embark Veterinary Inc. is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Full-time

Employee Testimonials

Ryan
Ryan
Founder & CEO

I love working for Embark because I get to work on my passion with incredible people.

Adam
Adam
Founder & CSO

I love working for Embark because it gives me an opportunity to truly make a difference in the lives of dogs and their owners.

Erika
Erika
Molecular Genetics Research Associate

I love working for Embark because I get to combine my passion and education to improve the lives of dogs! 

Aaron
Aaron
Senior Scientist

I love working for Embark because I get to use cutting-edge genomics to improve the lives of dogs and their owners.