SimpliSafe: Customer Support Representative
294 Washington Street, 9th floor
Boston, MA 02108

Employee Testimonials


SimpliSafe is an entrepreneurial company seeking outstanding individuals to join our growing team. We design, manufacture, and retail a line of state-of-the-art wireless home security systems. While the security industry sells people outdated, overpriced security systems that come with sneaky 3-year contracts, SimpliSafe offers a refreshing no-contract, affordable, and ridiculously easy to install home security solution.

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We are looking for someone who is ready to roll up their sleeves and work HARD. We doubled in size last year and expect our sales to continue to grow exponentially this year. If you have an entrepreneurial and altruistic spirit and want to join a fast growing team, this could be the perfect place to launch your career.

The Customer Support Representative role requires confidence in the ability to multi-task and speak to a wide demographic of people across the country. Specific activities include, but are not limited to, the following:

  • Respond promptly, courteously, and knowledgeably to customer service inquiries for issues such as troubleshooting, installation, or product usage questions
  • Provide technical assistance for basic consumer electronics and software
  • Process orders and special shipments such as replacement parts
  • Achieve first-call resolutions while always maintaining a friendly, patient demeanor over the phone with our customers
  • Communicate with exemplary interpersonal skills in the workplace and work efficiently both independently and with a team

We will invest in you, train you and expect you to commit your passion and energy to fueling our continued growth and yours!

Pay Rate: Hourly, $15.00

**We are currently hiring for two shifts:

Office hours - 9am-6pm, MUST have 7-day week availability. This is a rotating schedule and requires working weekends.

Later hours - 3pm-Midnight, MUST have 7-day week availability. This is a rotating schedule and requires working weekends.


Employee Testimonials

Talent Acquisition and HR Coordinator

I'm incredibly grateful to Simplisafe for the opportunities that have opened up for me here. There's a prevailing focus on promoting professional development and growth from within. We're very proud of our product, our teams, and our culture!

Customer Service Supervisor

I started working at Simplisafe about a year ago and I have never felt more at home. From the great management to the amazing culture, Simplisafe shows that they truly care about their employees with benefits, promotions, and year round activities.