Customer Support Representative
SimpliSafe is a young, entrepreneurial company, seeking outstanding individuals to join our growing team. We design, manufacture, and retail a line of state-of-the-art wireless home security systems. While the security industry sells people outdated, overpriced security systems that come with sneaky 3-year contracts, SimpliSafe offers a refreshing no-contract, affordable, and ridiculously easy to install home security solution.
Visit http://SimpliSafe.com to learn more.
We are looking for someone who is ready to roll-up their sleeves and work HARD. We grew 2x last year, and expect our sales to continue to grow exponentially this year. If you have an entrepreneurial and altruistic spirit and want to join a fast growing team, then this could be the right place to launch your career.
The Customer Support role requires confidence in the ability to multi-task and speak to a wide demographic of people from across the country. Specific activities include but are not limited to the following:
- Respond promptly, courteously, and knowledgeably to customer service inquiries for issues such as troubleshooting, installation, or product usage questions
- Process orders and special shipments such as replacement parts
- Achieve first-call resolutions while always maintaining a friendly, patient demeanor over the phone with our customers
- Communicate with exemplary interpersonal skills in the workplace
- Comfort with technology and ability to provide technical assistance for basic consumer electronics and software is critical
- Ability to work well independently and also in a team environment
We will invest in you, train you and expect you to commit your passion and energy to fueling our continued growth and yours!
Pay Rate: Hourly, $15.00
**We are currently hiring for two shifts:
Office hours - 9am-6pm, MUST have 7-day week availability. This is a rotating schedule and requires working weekends.
Later hours -3pm-Midnight, MUST have 7-day week availability. This is a rotating schedule and requires working weekends.