Profitero: Customer Support Manager
100 Summer St. Suite 2708
Boston, MA 02110

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Profitero is at the forefront of the eCommerce revolution, providing brand manufacturers with analytics and insights that help them sell more products on Amazon, Walmart.com and other leading eCommerce sites. We’re more than doubling our eCommerce business every year and looking for smart, competitive salespeople to fuel our momentum and help us grow even faster. Profitero is growing 100% annually and is expanding its Customer Success team.

As a Customer Support Manager you will be working with Profitero customers to help them with product questions and ensure their success with Profitero. You will play a critical role in the company and will have the ability to accelerate your career. Working in a fast paced company, you’ll need the ability to learn quickly and have the self-motivation and determination it takes to succeed in a rapidly evolving market.

Responsibilities

  • Become a product expert on Profitero’s eCommerce analytics platform

  • Work with Account Management, Insights, and Technology team to ensure customer success

  • Diagnose and resolve technical challenges our customers have

  • Provide clear and prompt communication with customer through support calls and emails

  • Help customers organize and code their data in our Product

  • Track support issue progress in our help desk system

  • Assessing data for completeness, integrity, and accuracy

 

Qualification and Skills:

  • 2+ years of technical support or client service experience

  • Passion for solving problems and taking action

  • Prior experience technology / software company a plus

Benefits:

  • Stock Options

  • 100% company-paid Medical, Dental and Disability

  • 401k Retirement Plan

  • Unlimited Part Time Off

  • Free lunches every day

Full-time