Profitero is at the forefront of the eCommerce revolution, providing brand manufacturers with analytics and insights that help them sell more products on Amazon, Walmart.com and other leading eCommerce sites. If you love data, technology, and eCommerce, Profitero may be a great next step in your career.
***This is a full time salaried position with health insurance. The office is in Boston but can be done Remotely anywhere in the US***
What you’ll do:
The Customer Success Associate will be responsible for supporting the Customer Success team at Profitero, directly under our Customer Support Managers. They will play a critical role in the day-to-day support for our clients.
- Daily support to Customer Support Managers and Account Managers - getting insight into client desires and helping with deliverables
- Branding Enhancements - support and QA our automated tools for branding processes in order to align client expectations with Profitero results
- Product Categorization - assist clients in seeing the best view of their own product categories, align with their evolving needs
- Cross Functional Conversations - work with Product, Strategy and Insights, and Customer Deployment teams to find the most pressing needs for our clients and current technical challenges
- Building Product Portfolios - assist Customer Support Managers in helping to strengthen client marketplace perspective
What you’re good at:
- Intermediate experience with Microsoft Excel and G-Suite
- Detail oriented and methodical
- Strong interest in e-commerce space
- Fast learner
- Team player
- Great communication skills
- Loves a challenge
*If you are an upcoming college Graduate, we have a similar role available for an internship 20 hours a week that can be intern to FT*
