Toast: Customer Success Strategy and Operations MBA Intern: : Summer 2020
401 Park Drive
Boston, MA 02215

Employee Testimonials

Maura Grimes Toast
Edmund Korley Toast
Kendal Austin Toast

Office Tour Photos

Video

Were not your traditional tech company and we dont aim to be. Going against the grain is in our DNA. Building a revolutionary product begins with revolutionary thinking. Thats why we value diversity of thought, background and experience. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive.

About this roll*:

Our assignment in the CS StratOps Team is to up-level our team through data analysis, technical tooling and operational best practices to ensure our team is efficient, effective and continues to delight our customers as we scale.

Bready* to make a change?

  • Data obsessed, a process minded player who will take a messy data set and find signal in the noise. Must have a drive and curiosity to dig and keep digging to find insights.
  • An Excellent troubleshooter - constantly working to improve processes across the Customer Success organization
  • An effective communicator - You will regularly report out on project status - Must be able to clearly communicate what they you are finding, verbally and in writing/ graphs. Can position a hypothesis and get buy in.

Do you have the right ingredients?

  • Currently enrolled in an MBA program
  • 3+ years of experience in BI, Business Analytics, Consulting, Operations or Product Management. Work experience in a high growth tech or SaaS company a plus
  • Excel expert & proficient in SQL
  • Experience with Salesforce
  • Ability to efficiently analyze volumes of data and present concise and clear recommendations of results
  • A highly quantitative problem solver who loves to dig into different kinds of data and can confidently and successfully communicate their findings to stakeholders in different departments
  • Ability to work effectively in a dynamic, changing environment and to adapt while focusing on key goals and objectives
  • Technically Innovative with strong business acumen; can deliver communication to non-technical stakeholders
  • Project management or marketing experience is a plus

*Bread puns encouraged but not required

Full-time

Employee Testimonials

Maura Grimes Toast
Maura Grimes
Field Service Coordinator

"Ahh toast is awesome! The people, the culture, the bouncy balls, the crazy customers, the killer POS system, and the incredible talent floating through the air. "

Edmund Korley Toast
Edmund Korley
Software Engineer

"I've been participating in the Toast2Toast mentoring project. As a relatively new engineer at Toast, getting the opportunity to discuss technical (and other) topics with a mentor has been really valuable."

Kendal Austin Toast
Kendal Austin
Sr. Marketing Manager

"I have a degree in Marketing Communications and have worked in B2B technology my entire career. My background ranges from social media to paid programs to product marketing. I heard about Toast from a mentor and was connected with the co-founder on LinkedIn. As the second Marketing hire at Toast, I've had the opportunity to be a generalist as well as a specialist, moving where I was needed as the team grew."

Archie Grace Toast
Archie Grace
Engineering Manager

"I looked at a lot of start-ups during my last job search and Toast was by far the most exciting. It was instantly obvious to me how the product is useful to people and why someone might want to buy it. The proof of that has been in the way we have grown and the excitement we have already generated. However, what really excites me about the company is that I feel like we are just scratching the surface in terms of what we can accomplish. There are SO many untapped opportunities around our product and as we continue to grow, I am excited about being able to explore them more.​"