Seismic : Customer Success Manager- Global

With more than $150M in funding, 100% year over year growth for the past five years and a recent billion-dollar valuation, Seismic is the leader in the enterprise sales enablement software space. Using leading edge cloud technologies and web enabled solutions, we are innovating and solving complex problems to help the worlds top companies improve collaboration and content delivery between marketing and sales. Headquartered in San Diego and with more than 600 employees across the globe, Seismic is privately held by its executive team and investment firms General Atlantic, JMI Equity, Jackson Square Ventures, Lightspeed Venture Partners, and T. Rowe Price.

Accountable for up managing 2-3 large global accounts
Responsible for the renewal and expansion success of all assigned accounts. You ensure that the customer derives maximum value from their investment in Seismic, utilizes all of their licenses, identifies new opportunities, and collaborate with Sales to ensure growth and expanded footprint
Partner with Solutions Engineers and Solutions Consultants to manage accounts and ensure success of new customer use-cases
Work closely with the customer to identify a roadmap to success that drive measurable ROI, solve their current problems, and achieve their business goals
Effectively network an account from the C-level down to the day-to-day operator in order to achieve successful execution of the customers business use-cases
Develop a comprehensive understanding of the customers industry business challenges and objectives in order to effectively develop a Seismic-centric solution to address their needs
Identify risks to the customer achieving their desired success and business objectives and mitigate accordingly
Serve as a customer advocate in driving Seismic best practices into each desired use-case
Develop and maintain long-term relationships with all key stakeholders in your account portfolio
Develop references and customer success stories for the business
Deliver satisfied customers to the Sales team throughout the contract renewal cycle, and assist with the renewal process, where necessary, in order to minimize customer attrition


BA/BS Degree, preferably in a technical field such as CSE or EE (MBA or Advanced degree preferred)
Minimum 5-10 years relevant work experience, with a track record of strong customer relationships and rapport
Proven track record of revenue generation within assigned accounts
3-5 years of experience managing a P&L for an enterprise software company, either in Customer Success Management, Account Management or Professional Services leadership
Expertise managing large complicated accounts and projects at the most senior level
Experience with account portfolio planning and prioritization
Capability as a credible and effective consultant/coach at the executive level down in order to facilitate change management
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict
Deep CRM or IT experience, preferably in a SaaS environment
Ability to prioritize, multi-task, and perform effectively under pressure
Strong knowledge of business processes and applications
Familiarity with the database, application and network technologies used in Cloud computing
Working knowledge of the Software Development Lifecycle (coding experience may be useful)
Travel Approximately 30%