Datto: Customer Success Manager - Backupify
50 Milk Street
Boston, MA 02109

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Employee Testimonials

As the worlds leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at datto.com.

You will report to the Regional Sales Manager in Boston, MA.

Does This Describe You:

You're energetic, a problem solver, and a team player!

A Look Inside the Job:

  • Develop customer relationships by on-boarding, managing and renewing Premier Backupify clients
  • Obtain Up-sell and renewal quota amongst personal and team goals
  • Work with cross-departmentally for a smooth transition for pre- to post-sales
  • Demonstrate an ability to increase customer buy-in to our product and vision
  • Work with Accounting & Sales on improving processes, ensuring customers have an optimal experience with billing
  • Identify potential cross-sell situations
  • Improve channels of communication on system issues, product changes, and other updates with potential customer impact
  • Develop customer incentive programs
  • Provide programmatic support for customer events aimed at evangelizing Datto product line to cloud-to-cloud companies

About You:

  • BA/BS required
  • 1-4 years of experience in Customer Success or Account Management (SaaS based and Quota carrying preferred)
  • Demonstrate skills in relationship building and clear communication
  • Ability to multi-task and stay organized
  • Effective problem-solving and customer expectation management skills
  • Technical aptitude and experience working in multiple systems (i.e. Zendesk, Zuora, Salesforce)
  • Capacity to work cross-departmentally and create internal champions
  • Self-motivated and team-oriented

At Datto, we believe our employees are our greatest asset and offer all full-time employees a wide-ranging benefits package, including:

  • Comprehensive health-care benefits
  • Free lunch every Friday
  • Flexible paid time off policy
  • Free food, drinks, and fresh organic fruit
  • Fitness reimbursement
  • Charity match program
  • Transit subsidy in select cities
  • Education reimbursement
  • And more!

By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited. We collect and store your data in accordance with our Recruiting Privacy Practices.

Datto is an equal opportunity employer.

Full-time

Employee Testimonials

Jason Ellis
Customer Experience Innovations Manager

"Every day is a new challenge in Support and with each challenge comes an opportunity to wow our customers. Being able to go home at night knowing that I helped someone else be successful is a fantastic feeling!"

Chelsea Doherty
Partner Accounts Specialist

"The people here are my favorite part of Datto. It's a really special bunch here, and the general air is a positive one. The way our CEO treats us is truly inspiring as well. Datto is completely committed to partner satisfaction from service experience to hardware standards."