Jump to navigation

Thank You For Signing Up!

We will be launching updates to VentureFizz soon which will include a new profile page and a custom homepage. We will keep you posted on these updates - stay tuned! Continue
VentureFizz Logo
Menu
  • Sign Up
  • Login
  • Cities
    • Boston
    • New York
    • All
  • Companies
    • AdTech
    • Big Data & Analytics
    • Communications
    • Consumer
    • Development & Interactive Agencies
    • eCommerce & Marketplaces
    • EdTech
    • Energy & CleanTech
    • Enterprise Software / SaaS
    • FinTech & Payments
    • Gaming
    • Hardware & Robotics
    • Healthcare & Pharma
    • Infrastructure & Storage
    • IoT
    • Marketing & Sales Tech
    • Other
    • Security
    • Venture Capital
  • Job Board
    • Analytics & Data Science
    • Customer Success
    • Hardware Engineering
    • HR, Finance, & Operations
    • IT/Systems/Networking
    • Marketing
    • Other
    • Product Management
    • Sales & Business Development
    • Software Engineering/QA
    • UX & Design
  • Insights
  • Videos

Customer Success Manager

Salsify empowers brand manufacturers to win on the digital shelf by delivering the commerce experiences consumers demand anywhere they choose to shop online. The world's biggest brands including Mars, L'Oreal, Coca-Cola, Bosch, and GSK use Salsify every day to stand out on the digital shelf. To date, Salsify has raised a total of $198.1 million in funding, led by Warburg Pincus, Venrock, Matrix Partners, Greenspring Associates, Underscore VC, and North Bridge. 

For more information, please visit: http://www.salsify.com. 

Salsify is seeking a highly motivated, growth-focused, and results-driven Customer Success Manager to engage, enable and retain a portfolio of Salsifys customers.  The CSM is ultimately responsible for the complete post-sales lifecycle of a portfolio of Salsify customers.  This role is focused on ensuring that customers receive maximum business value from their CommerceXM investment. The results of these interactions are customer retention, customer satisfaction and organically uncovering growth opportunities for Salsify through potential new areas of customer value. 

How you'll make an impact:

  • Ensures the customer is achieving business value for every stage of their customer lifecycle journey, post-sale.  Principal CSMs will also come into the pre-sales cycle to help with a seamless transition as we bring on future Fortune 1000 companies
  • Owns the adoption of all licensed products and ensures the customers are receiving business value and ROI
  • Recommends and executes joint success plans with their portfolio of customers at the Executive Sponsor level
  • Executes strategic business reviews up through senior leadership to share progress, metrics, wins and recommendations for the future (products and services)
  • Captures metrics and KPIs and documents them in Salesforce
  • Helps customers plan and execute a digital shelf program - this is often change management for our customers and a key piece of the role!
  • Evangelizes customer success stories and customer success systems and processes

You'll Enjoy This Role If You Have:

  • 10+ years of success with account management or customer success with attention to retention and revenue growth, ideally with another SaaS or e-commerce platform
  • Proven track record of driving measurable customer outcomes and success with large, complex customers
  • Experience  managing multiple large, complex projects and/or enterprise-level programs
  • Demonstrated ability to compel customers and internal stakeholders to act and hold them accountable to their commitments  
  • Ability to lead transformational programs, including those that involve C-Suite commitment and change management 
  • Must work within a team environment with sales, services, product and marketing peers
  • Ability to navigate data and people to find answers
#LI-AC1
#LI-REMOTE

Salsifys mission is to empower brand manufacturers to win on the digital shelf.

Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsifys growth and earned the company numerous top workplace awards.

We are headquartered in Boston and have hubs in Lisbon (Portugal), Chicago and remote offices around the globe. If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!

Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on the job effectiveness or leadership potential. Our hiring process involves recognizing a persons achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!

Salsify is committed to being an equal opportunity employer. We believe that diverse perspectives yield strong and happy teams. Our employees and customers win when we have a variety of opinions and experiences. If you have a disability, require a religious accommodation or if there is anything we can do to make you more comfortable during our recruitment process, please let us know at [email protected].

More Jobs at Salsify

Clear Filters
Account Executive
Boston
Sales & Business Development
Details
Principal Software Engineer for Secure Development
Boston
Software Engineering/QA
Details
Professional Services Pre-Sales Associate
Boston
Customer Success
Details
Senior Director, Partners & Alliances
Boston
Sales & Business Development
Details
Creative Operations Manager
Boston
Marketing
Details
Copy Editor & Writer
Boston
Marketing
Details
Sr. Customer Success Manager (Enterprise)
Boston
Customer Success
Details
Customer Success Manager (Enterprise)
Boston
Customer Success
Details
Senior Product Marketing Manager
Boston
Marketing
Details
Senior Software Engineer, Infrastructure Team
Boston
Software Engineering/QA
Details
Solutions Architect
Boston
Customer Success
Details
Business Development Representative
Boston
Sales & Business Development
Details
Account Executive, Upsell
Boston
Sales & Business Development
Details
Senior Account Manager
Boston
Sales & Business Development
Details
Customer Success Manager
Boston
Customer Success
Details
Senior Sales Engineer
Boston
Sales & Business Development
Details
Senior Account Executive, New Business
Boston
Sales & Business Development
Details
Senior Director, Product Management
Boston
Product Management
Details
Manager, Customer Success Team (SMB Segment)
Boston
Customer Success
Details
Head of Information Security
Boston
HR, Finance, & Operations
Details
Manager, Customer Success Team (Enterprise Segment)
Boston
Customer Success
Details
Showing 21 Jobs

Salsify

Add to Favorites

Salsify empowers brands to win on the digital shelf.

Apply Now
Company Profile

Number of Employees

250 - 500 employees

Open Positions

21

Videos

Photos

Employee Testimonials

Let's be honest. A lot of tech companies will jostle to be the most "this" or "that," when in reality, they appear to be quite similar. At Salsify, I get to be me - no pretense, no excuses, no hiding - and that's what I love most about working here. One of Salsify's core values is to be a company where everyone is empowered to build the company at which they want to work. And despite being here for only 6 weeks, I'm already making an impact on the work we do, the company we're building and the future we're hustling toward. They have literally built a development program for the new team that I joined, which will fast track my technical and professional skill set in ways that just doesn't really exist at most other startups. This level of investment and commitment Salsify has for its team is what draws people to our company.

 

Rovaira Dasig   –   Product Management

I'm the kind of person that puts personal growth at the top of the list when it comes to finding a company to work for. From the moment I started at Salsify, I can honestly say that the leadership has had my best interest in mind. I have been to industry conferences, developed more technical skills, participated in department trainings and have been promoted since I started a little over 1 year ago. The culture is fun and positive and I legitimately love coming into work everyday to work with friends and for great leaders. 

Dave Simel   –   Product Manager

What can I say about Salsify other than... Thank you! These past months have been an amazing journey of professional and personal growth. This is a place where they celebrate you as a colleague, where working as a team really means working as a team!
Salsify's company culture is incredible and management actually cares about employees as human beings. You can literally walk up to anyone, even the founders, and have a conversation about anything. So glad I joined!

Joana Laranjeira   –   Customer Support Engineer

Why Salsify? What makes it different from other companies? 3 things. The culture, the people, and the new challenges. These are the three key factors that keep me excited and make me want to come in the office everyday. Being a part of Salsify for almost two years, I have had the honor of seeing Salsify grow from a small start-up to a larger employee community. My day to day consists of exposure to unique and challenging projects that I tackle with the help from peers, with such a wide range of experiences and backgrounds. As a recent grad, I never imagined my first job would incorporate such a rich culture that would not only give me the ability to do impactful work, but would allow me to do so at an early stage in my career. Sharing my passion for this company is an easy task, it almost seems silly to have to explain the logic for what I consider a perfect match and the best decision I ever made.

Stephannie Vargas   –   Project Manager

I love the people at Salsify! Everyone is so approachable and fun, they've made it very easy for me to grow personally and professionally. I feel like I always know what's happening within the company because everything is so transparent and open; it's a great organization to be a part of.

Nathan Oldakowski   –   Associate Solutions Engineer
Marta Carvalho Salsify

I'm having the time of my life at Salsify! I’m doing what I love in a company that has everything you can ask for your personal and professional growth; an amazing culture with great vision, values and a unique team that feels much more like a family.  We really care about our people and you can feel a genuine concern for the well-being of our team. We are demanding and we always look for the best solution to our products and customers.

Marta Carvalho   –   People Operations Specialist
Meredith Broderick

I love working at Salsify for two reasons: It's rare to find a company so at the forefront of digital thought leadership and an employee culture that fosters confidence, trust, and high performance from peers and managers! 

Meredith Broderick   –   Senior Consultant

Copyright © 2015-2020 VentureFizz. All rights reserved.

  • About
  • Member Login
  • Contact
  • Terms of Service
  • Privacy Policy
  • Cities
      • Boston
      • New York
      • All
  • Companies
      • AdTech
      • Big Data & Analytics
      • Communications
      • Consumer
      • Development & Interactive Agencies
      • eCommerce & Marketplaces
      • EdTech
      • Energy & CleanTech
      • Enterprise Software / SaaS
      • FinTech & Payments
      • Gaming
      • Hardware & Robotics
      • Healthcare & Pharma
      • Infrastructure & Storage
      • IoT
      • Marketing & Sales Tech
      • Other
      • Security
      • Venture Capital
  • Jobs
      • Analytics & Data Science
      • Customer Success
      • Hardware Engineering
      • HR, Finance, & Operations
      • IT/Systems/Networking
      • Marketing
      • Other
      • Product Management
      • Sales & Business Development
      • Software Engineering/QA
      • UX & Design
  • Insights
    • CxO Briefing
    • Inside:
    • Black in Tech
    • Office Tours
    • The VentureFizz Podcast
    • Lead(H)er
    • Engineering Spotlight
    • Working in Tech
    • Career Path
    • Hottest Jobs in Tech
    • Talent on the Move
  • Videos
    • <p><a href="/videos">Videos</a></p>