Job Post

Customer Success Manager

Privy
201 South Street
Boston, MA 02111

Privy enables online stores to improve their on-site conversion through the use of highly targeted and completely customizable pop-ups, banners, flyouts, and bars. By offering unique discounts, exclusive content, sweepstakes, and more, stores using Privy see significant improvement in both email signups and sales.

Were expanding our customer success team (again!), and were looking for a Customer Success Manager who can coach our top customers on Privy and consult with them on marketing and ecommerce strategies.

Youll be working with small and medium-sized ecommerce businesses and helping them grow through using Privys onsite conversion and email tools. Were the #1 rated marketing integration in the Shopify App Store, so youll get to work with customers who love working with us!

Privy is growing fast so youll have the opportunity to have an outsized impact on a fast-moving start up.

Your Goals

  • Build positive relationship with our most valuable customers
  • Help customers realize value from the Privy platform, our resources, and our relationship with them
  • Positively impact customer love metrics such as retention, CSAT, product adoption, and engagement

What Youll Do

As a customer success manager, youll be working with our high-value customers as an ecommerce consultant and expert on the Privy platform. Your primary goal is to help our customers meet their goals while providing an A+ customer experience. By understanding their business needs and helping them succeed, youll drive retention and growth among our most valuable customers. Your day-to-day will include:

  • Maintain relationships with our high-value customers
  • Make strategic and tactical recommendations for using Privy based on your customers business goals
  • Be your customers go-to resource for all things Privy-related
  • Be your customers internal advocate by marshalling resources across Privy to support their needs
  • Find creative solutions to business and technical questions
  • Represent the voice of the customer to inform our sales approach and product roadmap
  • Work with other members of the Customer Success team (onboarding, support) to ensure that were providing the best customer experience possible
  • Identify opportunities for customers to act as Privy advocates (e.g. testimonials, case studies)

What Were Looking For

  • 3-5 years in a Customer Success, Relationship Management, Account Management, or similar role
  • Hands-on experience in an ecommerce or marketing role
  • Working knowledge of the marketing and ecommerce tech ecosystem
  • A great problem-solver with good judgement
  • Ability to take customer pain-points or desired outcomes and prescribe suggestions and solutions in real time
  • Exceptional communication skills; you know how to make sophisticated or technical concepts simple for customers
  • Empathetic, positive attitude with a desire to help SMBs
  • Highly organized, collaborative, and detail-oriented
  • Experience building and maintaining client relationships
  • Results-driven mentality with a bias for speed and action
  • Comfort in a startup environment we move quickly and wear many hats
  • Curious and willing to try things that may be outside of your core expertise

Why You Should Join

We're growing. Fast. We're a successful startup that takes pride in the fact that our employees make a big impact not just on our business, but on our customers big and small, ranging from the Ellen Show Store to Paper Tacos and everyone in between.

Our Super Awesome Benefits

  • Competitive salary + meaningful equity, in addition to standard perks like 401k plan
  • 100% of health, dental, and vision premiums covered
  • Unlimited vacation & sick time (with 2 weeks/year minimum)
  • $1,000 annual vacation reimbursement
  • Flexible work hours
  • Weekly team lunches and monthly team outings
  • Commuter FSA
  • Daily snacks, coffee and tea
  • Lunch & learn presentations
  • Unlimited startup war stories on demand
Category: Customer Success
Full-time

See What It's Like To Work Here

Over 300K Marketers at companies of all sizes use Privy to grow their list, reduce cart abandonment and drive online sales.

More Jobs From This Company

Get unlimited job listings with a BIZZpage