: Customer Success Manager
1 Kingsbury Avenue
Watertown, MA 02472

Employee Testimonials

LeanIX Employee Testimonial
LeanIX Employee Testimonial

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We are looking for a customer-oriented and ambitious team player with exceptional analytical and consulting / advisory skills to support our customers in the best way possible. You will take on full responsibility for customer accounts in different lifecycle stages from onboarding to renewal. The tasks range from data-driven analysis and execution to change management projects.


Responsibilities

  • Close collaboration with Sales, Marketing and Product Development
  • Regular care of customer accounts and ensuring continuous communication with customers
  • Ensuring a smooth onboarding of new customers
  • Development and expansion of customer accounts
  • Driving product usage and increasing user base in customer accounts
  • Execution of consulting projects with customers
  • First point of contact for all aspects of your customers
  • Translating customer feedback into product requirements
  • Working with state-of-the-art Customer Success tool

Requirements

  • 3+ years of experience in an internationally operating consulting company for IT Management projects
  • Understanding of IT organizations, development of IT applications and IT operations in companies
  • Working experience in direct customer interaction on decision-making level in the IT
  • Experience in project management and project methods
  • 1+ year working knowledge with Gainsight or Totango
  • Very good English language skills, especially technical vocabulary
  • Passion for IT


About Us:

LeanIX aspires to become the number one SaaS solution to modernize IT architectures. We are well on our good way. Hundreds of well-known brands such as adidas, Zalando, Atlassian and Vodafone make better decisions in IT with LeanIX.

LeanIX is not just the product, it is also a great place to work. Colleagues from dozens of countries jointly make our vision reality. Yes, we have to work hard to achieve our ambitious goals. But, we have everything needed to do so. We have invested a lot in a working environment that allows everyone to thrive. We believe in open access to leadership, transparent communication, personal development, a modern, airy working environment, and that our world-class team deserves the best software stack money can buy.

As an equal opportunity employer, LeanIX is committed to a diverse workforce. You will receive consideration for employment without regard to race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.

Full-time

Employee Testimonials

LeanIX Employee Testimonial
Christian
Customer Success Manager

I like the company because of it’s great mindset. It feels like a family. Open minded, focused, up for discussion. A inspirational place where I can learn a lot.

LeanIX Employee Testimonial
Guido
Engineering Manager

The best thing about my job is working in a team where everyone is motivated and always willing to improve – by learning something new, teaching others, optimizing the way we work, and so on.

LeanIX Employee Testimonial
Larissa
Senior Sales Manager

The best thing about my job is the variety.  Each customer has different challenges and you learn on an everyday basis 

LeanIX Employee Testimonial
Felix
Product Manager

I like LeanIX because it is a young team of people with a drive. I find the working environment very productive and at the end of most days, I can see what my work did and how our customers or my colleagues benefit from it.