Kyruus: Customer Success Manager
51 Melcher Street
Boston, MA 02210

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Customer Success Manager

 

First and foremost, Kyruuvians care deeply about our vision to enable human beings to care for human beings, our mission, and our CORE values:

  • Caring – We care about our clients, their patients, and each other.
  • Ownership – We own our success and have the courage to make decisions.
  • Respect – We respect and enjoy each other's journey, experiences, and gifts.
  • Empowerment – We empower our team, our clients, their providers and patients to make the right decisions.

Here’s what that would mean for you in the Customer Success Manager role.

 

Caring

As the master of the Kyruus solutions, you will bring a proactive data driven approach to enabling our customers to achieve their strategic goals.

 

Ownership

  • You'll monitor customer usage and performance metrics, and provide recommendations on actions the customer can take to better utilize Kyruus solutions to achieve their desired business goals.
  • You’ll partner with customers across the board as customer business needs change throughout the customer lifecycle.
  • You’ll constantly be looking for workflow optimization opportunities for clients.
  • You’ll own successful adoption of our products with customers via onsite meetings and Kyruus Business Reviews, traveling up to 20% of the time.
  • You’ll collaborate with internal business units to find ways to optimize Kyruus for our clients.
  • You'll be an expert in our customer's data, and will be well versed in strategies to manage, evaluate and QA data sets while managing the customer through business need changes.
  • You’ll meet with clients to develop campaigns that allow our product to become even more successful.
  • You’ll report to the Director, Customer Success in the Customer Success department within the Delivery division.
 

Respect

How You’ll Use Your Professional Skills

You’ll use your 3+ years of experience in project and customer management experience to:

  • Monitor customer health and leverage insight into Kyruus Analytics to further address opportunities for customers to better leverage the Kyruus product solutions.
  • Leverage data to build a compelling story to drive compelling change that will support the customer to accomplish their end goal.
  • Be involved in critical conversations to reeducate around the customer workflows and decision making process around business rules.
  • Monitor customer account health and update internal documentation related to such.
  • Coordinate resources and execution of business efforts both internally and externally with our Customers.

 

Empowerment

How You’ll Know You’re Succeeding

  • You’re a trusted and influential advisor to our clients and provide consultation around leveraging our products better in order to achieve success and better impact the communities each customer is serving.
  • You’re challenging the workflows of the customer in an effort to drive further adoption and retention.   
  • You’re able to address any questions or concerns from customer accounts.
  • You are proficient with the tools of the customer success trade - Salesforce, Jira, Confluence, BI, Excel, Powerpoint.
  • You have a passion for analytics and can use data to drive effective and positive behavioral change within the customer base.
  • You can demonstrate the balance between advocating for our customers within Kyruus versus Kyruus with customers.

Where You’ll Go From Here

  • Kyruuvians in the Customer Success Manager role can move in a more linear career path and step into the Senior Manager, Customer Success role. From there, Kyruuvians can become Director, Customer Success.
  • Kyruus also loves to see an internal transfer. If a linear career path is not what you’re looking for, you can work with you manager and HR to explore lateral moves to other parts of the organization as you continue to grow with us.
Full-time