JRNI: Customer Success Manager
179 Lincoln St,
Boston, MA 02210

Employee Testimonials

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It’s an exciting time to join JRNI. We’re scaling up our teams, and looking for an experienced Customer Success Manager to join our team. Customer Success is the term we use for ensuring our customers get the very best value from JRNI. The role encompasses nurturing customer growth, driving retention and ensuring customer satisfaction. Working hand in hand with the customer to drive insight, value and promote advocacy – ultimately ensuring customer fulfillment and success. 
You will be responsible for leading post-sales efforts including customer on-boarding, and driving user adoption and satisfaction.
 

About the role
  • Owning overall relationships with assigned clients, which includes: increasing adoption, ensuring retention, driving growth and satisfaction
  • Working with clients to establish goals, or other KPI’s 
  • Delivering impactful and insightful QBR sessions with your key accounts
  • Tracking and reporting on customer health and delivering different outreach programs
  • Managing customer reporting and analysis 
 
About you
  • Experience in Account Management or Customer Success Management in a highly bespoke SaaS organization
  • Experience with large Enterprise Customers in a SaaS revenue model 
  • Track record of consistently delivering projects, driving successful technical programs, and managing technical accounts 
  • Proven ability to coach people internally and externally to drive outcomes 
This is an opportunity to influence, own and shape our Customer Success processes. We’ve got a large and varied Enterprise client base, ranging from well-known retailers to large financial corporations which means your role will be incredibly varied! 
We’ve got some fantastic employee benefits such as 20 days paid vacation plus public holidays, 401k, health insurance and dental & vision, commuter benefits, company stock options and not to mention the regular social activities! 
Full-time

Employee Testimonials

Christina
Sr Digital Marketing Specialist

Life at JRNI is great. My coworkers are smart, friendly, and supportive. I love the mix of independence and teamwork within my team, and the organization as a whole. What also makes JRNI different is that I have a very supportive manager who always wants me to succeed and grow. That support, combined with the company's weekly commitment to personal development, is something that is unique to JRNI.

Angie
Customer Success Manager

At JRNI, I am lucky to be part of a fantastic team who are always ready listen to my ideas and opinions. It's a company that truly encourages collaboration and unity, and you'll always find someone who's ready to support you. The company puts a lot of emphasis on meeting customers face-to-face which means I travel internationally on a regular basis. This a huge advantage of the role because it allows me to work with some the world's largest brands on some really exciting projects.

Prash
Pre-Sales Solutions

Life at JRNI is unlike any other. You get to work with some truly amazing people day in and day out and it's inspiring to see everyone come together and work towards something that delivers immense value to our customers. Most of all we celebrate our achievements and are always up for the next challenge. At JRNI we work hard but play harder!

Vinh
Implementation Manager

I'm really proud to work here and explaining to people how the business has grown from when I first started always amazes people. JRNI will certainly help you go as far as you want to go. It's been a great 7 years so far. 6 office moves (I lose count), 100+ employees, and meeting fellow sports entertainment (wrestling) fans. I couldn't ask for anything more.