Job Post

Customer Success Manager

Formlabs
35 Medford Street
Somerville, MA 02143

To reinvent an industry, you have to build the best team.Join Formlabsif you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Our Customer Success team works closely with industry-leading organizations to help them achieve their 3D printing goals. From developing onboarding plans, to quarterly account reviews, to serving as aquarterbackfor technical or support requests, our Customer Success Managers are the first point of contact for Formlabs customers to address their 3D printing needs. Westrive forour customers to get the most value possible from their Formlabs fleet, as quickly as possible.

The Job

  • Partner withour sales and services teams to provide a streamlined customer experience end-to-end
  • Partner withour marketing, product and business development teams to bring the voice of the customer into decision making across the organization
  • Focus on driving improved customer health across your account base
  • Initiate and complete the customer onboarding process for new customers
  • Grow your accounts by refining workflows and introducing new Formlabs products.

You

  • 3D Printing experience
  • Customer-facing experience

Bonus skills:

  • Experience printing on the Form 2
  • Knowledge of the dental industry
  • Knowledge of dental and orthodontic model production workflows, including scanning and software

Our Perks:

  • Flexible Vacation
  • Premium coverage for medical, dental, and vision plans
  • Paid parental leave
  • Commuter benefits
  • Unlimited 3D prints

We are an equal opportunity employer andvalue diversityatour company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

Category: Customer Success
Full-time

See What It's Like To Work Here

Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

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