: Customer Success Manager
200 Portland Street, 3rd Floor
Boston, MA 02114

Employee Testimonials

Filtered Employee Testimonial
Filtered Employee Testimonial

Video

You are responsible for onboarding new Enterprise customers and developing successful, lasting relationships with their teams. You are, at heart, an advocate and a guide, both for your customers and internally at Filtered, sharing what works and being a productive agent of change and growth where improvement is possible. You are eager to work with the rest of the Filtered team to uncover new ways to make Filtered a part of everyday life and to improve our product. You are motivated by the idea of partnering with the world’s top brands to help them finally fix technical hiring.

You will:

  • Be the primary point of contact for all of Filtered’s customers
  • Understand customer goals, build joint plans with each customer to get there, and manage internal resources to ensure those goals are met
  • Be the voice of the customer internally in providing input into our product, as well as our go to market
  • Onboard new customers, train users, and provide support post customer launch
  • Help customers by providing insights to ensure that they get the most out of the platform
  • Work closely with the sales team to support renewals and expansion opportunities

 

You:

  • Have a proven track record of working in a customer facing role, including at least 2 years experience in CS at a software company
  • Have excellent communication skills, are highly organized, and are collaborative and detail-oriented
  • Are empathetic, and have a positive attitude with a desire to help customers reach their goals
  • Have strong analytical skills and can translate data into actionable insights
  • Are comfortable working in a startup environment where things move quickly
  • Are comfortable juggling a range of responsibilities and adjusting to changing priorities over time
  • Are action-oriented, results-driven, and have a bias for speed

* Remote Candidates Accepted 

Full-time

Employee Testimonials

Filtered Employee Testimonial
Derek Bugley
Head of Growth

People think about a fast growing startup and think revenue, press, popularity and funding. Yeah, those things are all cool, but secondary. What growth means at Filtered is personal scaling and growth… you’re on a rocket ship of learning here.

Filtered Employee Testimonial
Ruby Wu
Product Designer

Filtered is composed of really tiny but healthy team. I feel healthiness of my company/team in 3 ways:

1) It really gives me a lot of opportunities to explore what I am interested in.

2) I can learn how to design a product in a comprehensive way since I highly collaborate with the product team, dev team as well as the sales team.

3) I like my colleagues a lot! They are very warm and professional problem solvers.

Filtered Employee Testimonial
Henry Morris
VP of Sales

How many people sit at home on Sunday night and dread Monday morning? Well I don’t!

Filtered Employee Testimonial
Oliver Weng
CTO

It’s exciting to see my baby grow under the best education environment, so she can be strong, ambitious, and creative.