You are responsible for onboarding new Enterprise customers and developing successful, lasting relationships with their teams. You are, at heart, an advocate and a guide, both for your customers and internally at Filtered, sharing what works and being a productive agent of change and growth where improvement is possible. You are eager to work with the rest of the Filtered team to uncover new ways to make Filtered a part of everyday life and to improve our product. You are motivated by the idea of partnering with the world’s top brands to help them finally fix technical hiring.
You will:
- Be the primary point of contact for all of Filtered’s customers
- Understand customer goals, build joint plans with each customer to get there, and manage internal resources to ensure those goals are met
- Be the voice of the customer internally in providing input into our product, as well as our go to market
- Onboard new customers, train users, and provide support post customer launch
- Help customers by providing insights to ensure that they get the most out of the platform
- Work closely with the sales team to support renewals and expansion opportunities
You:
- Have a proven track record of working in a customer facing role, including at least 2 years experience in CS at a software company
- Have excellent communication skills, are highly organized, and are collaborative and detail-oriented
- Are empathetic, and have a positive attitude with a desire to help customers reach their goals
- Have strong analytical skills and can translate data into actionable insights
- Are comfortable working in a startup environment where things move quickly
- Are comfortable juggling a range of responsibilities and adjusting to changing priorities over time
- Are action-oriented, results-driven, and have a bias for speed
* Remote Candidates Accepted