You are responsible for onboarding new Enterprise customers and developing successful, lasting relationships with their teams. You are, at heart, an advocate and a guide, both for your customers and internally at Filtered, sharing what works and being a productive agent of change and growth where improvement is possible. You are eager to work with the rest of the Filtered team to uncover new ways to make Filtered a part of everyday life and to improve our product. You are motivated by the idea of partnering with the world’s top brands to help them finally fix technical hiring.

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You will:

• Be the primary point of contact for all of Filtered’s customers
• Understand customer goals, build joint plans with each customer to get there, and manage internal resources to ensure those goals are met
• Be the voice of the customer internally in providing input into our product, as well as our go to market
• Onboard new customers, train users, and provide support post customer launch
• Help customers by providing insights to ensure that they get the most out of the platform
• Work closely with the sales team to support renewals and expansion opportunities

You:

• Have a proven track record of working in a customer facing role, including at least 2 years experience in CS at a software company
• Have excellent communication skills, are highly organized, and are collaborative and detail-oriented
• Are empathetic, and have a positive attitude with a desire to help customers reach their goals
• Have strong analytical skills and can translate data into actionable insights
• Are comfortable working in a startup environment where things move quickly
• Are comfortable juggling a range of responsibilities and adjusting to changing priorities over time
• Are action-oriented, results-driven, and have a bias for speed

* Remote Candidates Accepted