Cybereason: Customer Success Manager
200 Clarendon Street, Floor 18
Boston, MA 02116

Employee Testimonials

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Job Summary
Cybereason is looking for a Customer Success Manager (CSM) to act as a trusted adviser to our clients, ensuring they get the most out of our industry-leading solution. We are investing heavily in building out Customer Success Manager to help clients unlock the full potential our solution delivers.
The CSM must have a strong understanding of our Customers business objectives and the ability to identify and articulate how our solution supports achievement of the Customers strategic business goals.

Duties/Responsibilities:
Drive adoption of Cybereasons Solution within assigned accounts through continuous increase in value leading to renewal and potential for new business.
Work with the Sales, Pre-Sales Engineer to facilitate a seamless Customer on-boarding process, ensuring a smooth Go Live and instruction for the customer from the outset.
Work with customer to design their Customer Security Strategy aligned with Cybereason philosophy and provides continued value to the Customer and drive long-term account satisfaction and growth.
Support the Sales Team with customer renewals, proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe.
Closely monitor adoption rates of assigned Accounts, providing insight to Customers. Feed this back to the Sales and Marketing Teams.
Identify potential issues within the Accounts and work with the wider business to take timely and effective action to resolve them.

Qualifications:
6+ years of customer-facing organizations (i.e. Customer Success Manager, Account Exec/Account Manager or Sales Engineer).
Ability to work in a fast-paced, results-oriented culture.
Excellent interpersonal skills and manage relationships at all levels of the company.
Creative thinker with the ability to troubleshoot issues quickly and effectively.
Excellent written and verbal communication skills.
Strong presentation skills.
Extremely well-organized and analytical with an ability to work well under pressure.
Strong Team player as well as a proactive individual contributor.
Ability to grasp Basic / advanced technical concepts and strategy of Cybereasons Solution.

More about our team
We want diverse skill sets and wicked smart people, so we can learn from each other and solve interesting/difficult problems. We don't just click the same buttons over and over. We work both independently and collaboratively with the common goal of achieving excellence and never being satisfied with mediocrity.

More about the perks
Our offices are open, highly collaborative and yes, fun! To support you at work. we offer some killer perks: ample time off to relax and recharge, plenty of food and drinks, generous employer-paid insurance coverage for you and your family, 401k and more.

Full-time

Why We Work Here

Katherine Moan
Director of Finance

"Our roles and skills are constantly evolving. This core value encourages us to foster collaboration in real time with people all over the world, in order to come up with well rounded ideas that are actionable and provide real results that push us forward as a company."

Jordan Bowen
Customer Success Manager

"Cybereason is an awesome place to grow your career! It's a company full of opportunity and great people you can learn a lot from. If you're eager to continuously challenge and develop yourself, you'll fit right in."

Zach Lakovics
Channels Director

"As a field sales professional it can feel as if you are on an island and no matter how hard you scream and shout, you are never heard. At Cybereason, that is never the case. We act as one and we have access to all the right people and resources when we need it."

Ankur Chaturvedi
Senior Customer Success Manager

"As a CSM at Cybereason, having direct access and exposure to high level execs, not just at Cybereason, but with my clients is a differentiator. Previously working in sales, I would have to claw my way up the chain to get there, but as a CSM at Cybereason it's not just a recommendation, but an expectation that I'm communicating with them regularly."