Job Post

Customer Success Manager

200 Clarendon Street, Floor 18
Boston, MA 02116

Job Summary
Cybereason is looking for a Customer Success Manager (CSM) to act as a trusted adviser to our clients, ensuring they get the most out of our industry-leading solution. We are investing heavily in building out Customer Success Manager to help clients unlock the full potential our solution delivers.
The CSM must have a strong understanding of our Customers business objectives and the ability to identify and articulate how our solution supports achievement of the Customers strategic business goals.

Drive adoption of Cybereasons Solution within assigned accounts through continuous increase in value leading to renewal and potential for new business.
Work with the Sales, Pre-Sales Engineer to facilitate a seamless Customer on-boarding process, ensuring a smooth Go Live and instruction for the customer from the outset.
Work with customer to design their Customer Security Strategy aligned with Cybereason philosophy and provides continued value to the Customer and drive long-term account satisfaction and growth.
Support the Sales Team with customer renewals, proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe.
Closely monitor adoption rates of assigned Accounts, providing insight to Customers. Feed this back to the Sales and Marketing Teams.
Identify potential issues within the Accounts and work with the wider business to take timely and effective action to resolve them.

6+ years of customer-facing organizations (i.e. Customer Success Manager, Account Exec/Account Manager or Sales Engineer).
Ability to work in a fast-paced, results-oriented culture.
Excellent interpersonal skills and manage relationships at all levels of the company.
Creative thinker with the ability to troubleshoot issues quickly and effectively.
Excellent written and verbal communication skills.
Strong presentation skills.
Extremely well-organized and analytical with an ability to work well under pressure.
Strong Team player as well as a proactive individual contributor.
Ability to grasp Basic / advanced technical concepts and strategy of Cybereasons Solution.

More about our team
We want diverse skill sets and wicked smart people, so we can learn from each other and solve interesting/difficult problems. We don't just click the same buttons over and over. We work both independently and collaboratively with the common goal of achieving excellence and never being satisfied with mediocrity.

More about the perks
Our offices are open, highly collaborative and yes, fun! To support you at work. we offer some killer perks: ample time off to relax and recharge, plenty of food and drinks, generous employer-paid insurance coverage for you and your family, 401k and more.

Category: Customer Success

See What It's Like To Work Here

Cybereason is the leader in endpoint protection, offering endpoint detection and response, next-generation antivirus, managed monitoring and IR services. Founded by elite intelligence professionals born and bred in offense-first hunting, Cybereason gives enterprises the upper hand over cyber adversaries. The Cybereason platform is powered by a custom-built in-memory graph, the only truly automated hunting engine anywhere. It detects behavioral patterns across every endpoint and surfaces malicious operations in an exceptionally user-friendly interface. Cybereason is privately held and headquartered in Boston with offices in London, Tel Aviv, and Tokyo.


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