Buildium: Customer Success Manager, APM
3 Center Plaza, Suite 400
Boston, MA 02108

Employee Testimonials

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Were passionate about helping hard-working entrepreneurs grow their property management businesses. Were a collective of uniquely talented individuals who are at the top of our game and are determined to get better at what we do every day. Theres zero competition or micromanagementeveryone is the master of their domain, ready to collaborate wholeheartedly with one another and celebrate each others successes. Our determination to make our customers lives better and break records is contagiousyou find yourself becoming intensely passionate about the work that we do, even if the property management industry was never on your radar before you got here.

Job Summary:

All Property Management (APM) is Buildiums lead generation product that helps our customers grow their business by connecting them with high intent property owners and board members looking for property management services in their area.

Were on the hunt for an APM Customer Success Manager who will bring high energy, a fun spirit, and passion for helping our customers succeed. In this role, you will focus on ensuring our customers can achieve their business goals by providing ongoing guidance and consultation related to securing and closing APM leads.

What youll do:

  • Build trusted relationships with customers to help retain and grow their business
  • Become a consultative advisor to our customers, understanding their business goals and working with them to achieve their desired growth via APM
  • Establish workflows and processes for prioritizing outreach and cadence of communication with customers
  • Understand leading indicators of risk and establish processes to mitigate churn
  • Conduct a high volume of outreach to a large customer pool via phone and email
  • Manage customer escalations through to resolution
  • Work cross functionally with Product, Marketing, Sales, and Customer Success teams to help create a frictionless process for our customers
  • Advocate within APM/Buildium team to address high priority customer needs

Who you are:

  • 1-3 years experience in sales or any customer facing role, ideally in software
  • Comfortable picking up the phone and talking to anyone
  • Fast learner; thirst for making yourself better
  • Demonstrated success in a customer-focused environment
  • Able to take a data driven approach to creating value proposals
  • Ability to deal with customer pain points
  • High energy, integrity, and can-do attitude
  • Hungry to develop and build relationships across our customer base
  • Strong verbal and written communications skills
  • Expert at juggling dozens of demands and managing limited time

Benefits and Perks:

  • Casual and collaborative work environment
  • Flexible time off
  • Medical, dental & vision insurance
  • 401(k) retirement plan with company match
  • Parental leave
  • Flexible spending and dependent care accounts
  • Commuter benefits
  • Free lunch Thursdays
  • Ping Pong, Foosball, etc
  • Free snacks

At Buildium, were always looking for smart, driven, enthusiastic professionals who want to join our team. Our vision is to create a 100-year company with a mission of helping small businesses succeed all while setting the highest standard for the way business should be done. Those arent just words on our wall they are words we live by. We love what we do. We love what were building. And we love our customers. If that sounds like something you want to be a part of, we want to hear from you.

Buildium is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, veteran or disability status. We celebrate diversity and are committed to building an inclusive work environment where all employees feel a sense of belonging while bringing their authentic self to the table and being valued for it.

Full-time

Employee Testimonials

Mark Brierley
Product Manager

"Not every office is a place where you can, or even want to, learn from your the people around you and work to improve yourself on a daily basis. I count myself extremely lucky to be a Buildian."

Lauren Mason
Senior Field Marketing Manager

"Buildium gives their employees free rein over their own projects. And when you have that ownership, it's impossible not to feel like you're making a difference here."

Jordan Krey
Director, Business Systems

"Buildium is a place where developers own the solution to the problem and collaborate to get things done. We work hard, play hard and challenge each other to do it right."