Zaius: Customer Success Engineer
205 Portland Street, 6th Floor
Boston, MA 02114

Employee Testimonials

ALEX WHITNEY

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Our team is growing! Were looking for folks who are passionate about providing awesome customer experiences within an entrepreneurial and dynamic environment. As a Customer Support Engineer, youll interact directly with customers on a daily basis and contribute to developing initiatives to improve the customer experience. This is an awesome opportunity to join as an early member of our Support team, were looking for motivated team players who are customer focused.


This is us:


At Zaius, we empower B2C marketers to be independent, efficient, creative, and most importantly, to drive more revenue


We earn trust through transparency - we value open communication. We lower our walls, were candid, and we practice productive conflict. Most importantly, we are comfortable being uncomfortable


We take our work seriously, not ourselves - We check our egos at the door. While we count amongst ourselves some of the best and brightest in the industry, we hold nothing sacred and love challenging our own ideas


We drive influence through conviction plus evidence - we believe that a compelling argument is one backed by data and delivered with conviction


We row our own oars, and succeed as a team - we hold ourselves accountable for meeting and exceeding our individual objectives and goals, but were also committed to extending ourselves beyond individual goals to help each other succeed


We're diligent, then were awesome - we will do today what nobody wants to, so that tomorrow we can do what nobody else can


Were always learning - we dont know everything, but always strive to. Were constantly improving. We especially value curiosity and the ability to adapt to new information


Is this you?

  • You're empathetic: you can put yourself in a customers shoes and demonstrate a high level of service and care in every interaction
  • You're adaptable: youre able to switch gears easily and are open to new processes and ways of working
  • You're results-oriented: you are driven to ensure all open issues are resolved in a timely and sustainable manner
  • You're resourceful: you are able to use the resources available to you and arent afraid to dig in and test on your own to fully understand an issue before asking for help
  • You're a skilled Communicator: youre comfortable communicating with a wide range of individuals, titles, levels of technical ability, etc across a variety of channels (email, chat, phone)
  • You have experience owning customer issues through to resolution - primarily via chat & email channels
  • You have experience troubleshooting technical issues and supporting the broader Customer Success team as needed by providing product training to customers
  • You have experience documenting solutions to common customer questions to add to our growing Knowledge Base

Requirements:

  • Comfortable with the below technologies/languages:
  • HTML/CSS
  • Javascript/JSON
  • Nice to have:
  • SQL
  • Familiarity with REST APIs
  • Experience with Ecommerce platforms (Shopify, Magento, etc)


Zaius assists marketers to delight your customers at every interaction. We provide the worlds only Marketing CRM that collects and connects all of your customer data, analyzes and assists you to properly segment and personalize your marketing interactions, and ultimately design and deploy cross-channel campaigns to those customers.


Zaius is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Full-time

Why We Work Here

ALEX WHITNEY
ALEX WHITNEY
MANAGER, CUSTOMER SUCCESS

At Zaius, I have the opportunity to work alongside smart, supportive, & solution focused-people who I genuinely enjoy being around. Being able to help position our customers for success, with a product I’m confident will change how marketers utilize data, is both fulfilling & exciting!