Job Post

Customer Success Engineer

Carbon Black
201 South Street
Boston, MA 02111

Customer Success Engineer

As part of Carbon Blacks Go-to-Market team, the Customer Success Engineer (CSE) is responsible for the technical health of our customers after implementation is complete. The CSE works directly with customers to proactively review customer environments and make recommendations for best practice configuration and design.

As the ideal candidate, you have both a technical and services/support background that enables you to quickly assess and offer value to Carbon Blacks customers.

What Youll Do

  • Proactively identify customers who are not following best practice and are at risk technically
  • Partner with Customer Success Managers (CSM) using established prioritization process to conduct annual Technical Assessments with customers
  • Review various aspects of product configuration and implementation to identify areas of improvement
  • Prepare reports to provide to customer with configuration recommendations
  • Work collaboratively with Support, Engineering, Technical Solutions, and Professional Services teams to ensure technical health of customers
  • Collaborate with stakeholders on Customer Success and Sales team to strategize on customer account plans
  • 5-10% travel

What Youll Bring

  • BA/BS in Computer Science, or equivalent work experience
  • 5+ years customer facing, technical experience, whether in technical support or services role
  • Passionate about customer success
  • Ability to work in a fast-paced environment, balancing multiple priorities
  • Excellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straightforward manner
  • Detail oriented individual that enjoys the challenge of technical troubleshooting
  • Knowledge of enterprise IT infrastructures and configuration, including support and security operations
  • Strong knowledge of IT security technologies and best practices
  • Knowledge of software implementation and patch management tool
  • Proficient in Windows workstation and servers configuration, management and supporting technologies/products
  • Security+ or similar security certification preferred
  • Scripting language experience preferred
  • Familiarity with Linux and MacOS
  • Familiarity with SQL and PostgresSQL

Why you should join us

Carbon Black is a leader in endpoint security dedicated to keeping the world safe fromcyberattacks. With more than 5,000 customersincluding 34 of the Fortune 100the opportunities here are massive and exciting.

With 1,200+ employees, offices across the world, and the best-of-the-best tools for collaboration from anywhere, now is an ideal time to become part of the CB Team. See where you fit best at

Carbon Black, Inc. is an EEO/AA employer. Carbon Black is an inclusive employer that believes in workplace equality, supports diversity, creates a welcoming environment, and respects the unique qualities each individual brings to the company.

Category: Customer Success

See What It's Like To Work Here

Carbon Black is a leading provider of next-generation endpoint security.

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