: Customer Success Enablement Manager
100 Dover Street
Somerville, MA 02144

Employee Testimonials

Nelson Lead Developer
François Product Owner

Video

Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. Thanks to one of the largest fundraising rounds ever made by a french start-up, Mirakl recently became one of the most promising unicorns and plans to hire over 1,000 talented individuals over the next 3 years. We are:

  • The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations
  • A global company, headquartered in Paris, with 340+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, Sydney and So Paulo
  • A rapidly growing organization that just raised a $300M Series D round of funding from prestigious investors bringing our valuation to $1.5B
  • Enabling over 200+ of the worlds leading B2B and B2C companies including Urban Outfitters, Hewlett Packard Enterprise, Best Buy Canada, Carrefour, Siemens, and Toyota Material Handling USA, Inc. to offer more, learn more, and sell more
  • True to our core values of: Innovate & Inspire, Satisfy & Empower Clients, Get Things Done, Go Above & Beyond, and Work Hard Together

To support the rapid adoption of the marketplace model and further accelerate our growth, Mirakl is looking for a Client Success Enablement Manager.

The Role

The Client Success Enablement Manager will report into the Senior Director of Sales Enablement but work very closely with the EVP of Customer Success, Americas. You will be responsible for working with teams across the organization to design, develop and deliver enablement tools and programs (onboarding & continuous learning) that enhance the performance of Mirakls Client Success and Solutions Consulting teams under broader Customer Success division. The ideal candidate will have a thorough understanding of customer success skillsets, content, communications and project management. Responsibilities include:

  • Manage the design, development and delivery of enablement programs, content, communications and tools in line with the Customer Success strategy to increase productivity and performance.
  • Design and deliver assessment & certification programs & relevant program KPIs.
  • Coordinate cross-functionally with departments within the organization to complete enablement projects on schedule.
  • Coach internal resources on how to deliver courses and roll out resources you have developed.
  • Clearly communicate progress on enablement projects to key stakeholders and set clear expectations for the anticipated use and impact of deliverables.
  • Deliver a blended learning model that includes instructor led (classroom), event based, live web and self-paced training, incorporating training paths and content into online learning and content management platforms.
  • Provide insights to the global sales enablement team and customer success leadership on the use and performance of enablement resources, as well as any feedback youve received.

Requirements

  • Bachelors degree
  • 3-5 years' experience designing, developing and delivering enablement programs and content within Customer Success function
  • Ability to lead cross-functional teams to deliver key project milestones on schedule
  • Engaging presenter with strong interpersonal skills
  • Proficiency in relevant technologyincluding but not limited to Asset Management (Highspot), Learning Management Platforms (Docebo), Salesforce
  • Instructional Design experience a huge plus!
Full-time

Employee Testimonials

Nelson Lead Developer
Nelson
Lead Developer

Mirakl is still a people-centric company organized around the R&D team. We work with agile methods, which requires strong implications by all our developers. This creates a great team spirit and makes for a warm working environment.

François Product Owner
François
Product Owner

I am proud to bring this knowledge and skills to good use at Mirakl, and have the opportunity of bettering them daily at Mirakl.

Nagi Technical Leader
Nagi
Technical Leader

I was motivated by the founders’ ambition and the perspective of developing a product from scratch.