Toast: Customer Success Data Analyst 1
401 Park Drive
Boston, MA 02215

Employee Testimonials

Maura Grimes Toast
Edmund Korley Toast
Kendal Austin Toast

Office Tour Photos

Video

Toast Overview:

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toasts Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. Were growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if youre passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business across the US and internationally.

Job Summary:

  • Data obsessed, process minded player who will take a messy data set and find signal in the noise. Must have a drive and curiosity to dig and keep digging to find insights.
  • Candidate must be able to own the data of our CS Operations including, running, automating and upgrading our reporting suite.
  • Must be able to clearly communicate what they are finding, verbally and in writing/ graphs. Can position a hypothesis and get buy in.

Job Responsibilities:

  • Build tools/dashboards to automate reporting and generate insights that will allow managers to quickly and accurately see how our products and processes are performing.
  • Work with and refine complex statistical models to optimize our business including forecasting, team and individual performance & sales pipeline
  • Partner with key stakeholders and business leaders to provide strategic support and recommendations across various Toast departments, including: Product, Engineering, Sales & Marketing
  • Participate in the development and implementation of new reporting and BI tools and administer those tools going forward
  • Help identify, define, measure and monitor high impact technology projects
  • Make investment and process design recommendations to leaders to optimize and scale CS

Experience/Qualifications:

  • 1-3+ years of in BI or business analytics, or advanced degree in a quantitative field
  • Excel expert & proficient in SQL
  • Experience with SFDC dashboard & reports
  • Ability to efficiently analyze volumes of data and present concise and clear recommendations of results
  • Experience with in-depth analytics using excel and other BI tools
  • A highly quantitative problem solver who loves to dig into different kinds of data and can confidently and successfully communicate their findings to stakeholders in different departments
  • Ability to work effectively in a dynamic, changing environment and to adapt while focusing on key goals and objectives
  • Technically Innovative with strong business acumen; can deliver communication to non-technical stakeholders
  • Work experience in a high growth tech or SaaS company

#LI-ES1

Full-time

Employee Testimonials

Maura Grimes Toast
Maura Grimes
Field Service Coordinator

"Ahh toast is awesome! The people, the culture, the bouncy balls, the crazy customers, the killer POS system, and the incredible talent floating through the air. "

Edmund Korley Toast
Edmund Korley
Software Engineer

"I've been participating in the Toast2Toast mentoring project. As a relatively new engineer at Toast, getting the opportunity to discuss technical (and other) topics with a mentor has been really valuable."

Kendal Austin Toast
Kendal Austin
Sr. Marketing Manager

"I have a degree in Marketing Communications and have worked in B2B technology my entire career. My background ranges from social media to paid programs to product marketing. I heard about Toast from a mentor and was connected with the co-founder on LinkedIn. As the second Marketing hire at Toast, I've had the opportunity to be a generalist as well as a specialist, moving where I was needed as the team grew."

Archie Grace Toast
Archie Grace
Engineering Manager

"I looked at a lot of start-ups during my last job search and Toast was by far the most exciting. It was instantly obvious to me how the product is useful to people and why someone might want to buy it. The proof of that has been in the way we have grown and the excitement we have already generated. However, what really excites me about the company is that I feel like we are just scratching the surface in terms of what we can accomplish. There are SO many untapped opportunities around our product and as we continue to grow, I am excited about being able to explore them more.​"