Rapid7: Customer Solutions Data Analyst
Rapid7
120 Causeway Street
Boston, MA 02114

Employee Testimonials

Helen Ackers Rapid7
Aniket Menon Rapid7

Video

Overview:

Rapid7 is looking for a Business Analyst to help analyze our business metrics, identify opportunities for making a better customer experience, and assist with building out process and infrastructure improvements within Support and Services. Were looking for someone who has strong data analyst skills, and who can create a compelling narrative based on metrics. We need someone who is a self starter, works independently and with a sense of urgency, and who jumps in to help whenever they can.

Specific Duties/Primary Responsibilities:

  • Create, maintain and deliver Customer Solutions reports and dashboards

  • Analyze Sustaining metrics to identify trends and improve process and customer response times

  • Based on metrics, create compelling stories for quarterly service reviews and product retrospectives that identify product trends and opportunities across all areas of the business (technical support, product, documentation, training, digital touch, etc)

  • Assist with efforts that improve infrastructure for Customer Solutions

  • Collaborate with teams to improve overall operating processes that support our customers

Required Skills & Experiences:

  • Data analysis experience with tools to manage and analyze data, visualization tools, data transformation

  • Experience mapping business objectives to reporting which tracks KPIs and customer outcomes

  • Experience in Support and/or Services a plus

  • Project management experience a plus

  • Excellent communication skills, both written and verbal.

  • Demonstrable skills in presenting a narrative based on metrics

  • Ability to influence beyond ones title

Full-time

Employee Testimonials

James Green
Director of Engineering, Engineering, Software Development

"My favorite memory of being a 'Moose' is our first ever company-wide hackathon in Cambridge. After a fun–filled week for the company kick-off, we still managed to deliver, through the night, on some amazing ideas."

Brett Garofalo
Manager, Mid-Market Sales

"I am not a natural–born salesperson or leader. Rapid7 gave me the mentorship opportunities and leeway to develop those skillsets. Having the support of my management allowed me to take risks and learn from mistakes instead of being tentative and afraid to put myself out there."

Helen Ackers Rapid7
Helen Ackers
Marketing Specialist

"Every time you feel a little more comfortable with your job and what is expected from you, there is always something new to learn and something to add to the repertoire! I love this, it means every week I can see myself developing in my career."

Aniket Menon Rapid7
Aniket Menon
Manager, Enterprise Deployments

"I love the infectious energy and fast–paced nature of the job. Unrelenting progress towards becoming the #1 company in Cyber Security. The sheer number of Products and Services we have launched in the last two years is a staggering achievement."

Dennis Nahas Rapid7
Dennis Nahas
Systems Administrator

"The most fulfilling moments are seeing our products name dropped in the security press, knowing we all contributed to that."

Ashley Seamans Rapid7
Ashley Seamans
Director of Business Intelligence

"There's never a dull moment and always a new challenge to tackle. I have had the opportunity to work with people across the company on product launches, acquisitions, our global sales expansion and lots of new programs, each with its own hurdles but all equally rewarding."

Chris Wallace Rapid7
Chris Wallace
People Strategy Manager

"It's pretty cool to look around the room and know that I played a part in making all of that happen, and that I hopefully helped those people move into a role that they find really rewarding and exciting. Especially in a company where they in turn can have a big impact and take their careers to the next level. The fact that they are all good people, and that we all manage to have a bit of fun in the process, helps too."

Stephanie Philips Rapid7
Stephanie Philips
Counsel and Director, Contracts, Legal

"I love the truly collaborative team effort from everyone across the board – people are always willing to join an effort or a conversation to make a difference and find a solution, and they don't feel bound by their job descriptions or departmental functions if they have expertise that will help out a fellow Moose."

Roy Hodgman Rapid7
Roy Hodgman
Data Scientist

"I feel that [our core value for] continuous learning best represents me because it's been essential to my career here. There are no shortage of tools and techniques that can be applied to the projects I work on, and despite what I think I might know about the problem at hand, more often than not there are new and novel ways to approach it."