ezCater is the worlds largest online marketplace for catering a $60+ billion market just in the U.S. Businesspeople use us to find and order great food for meetings and events; restaurants and caterers use us to grow their catering business. Were backed by Insight Partners, Iconiq Capital, Wellington, Lightspeed, and GIC, and in early 2019 were valued at $1.25 billion. COVID slammed us, but we responded by finding new customer segments and seizing the rare opportunity COVID offered: when in life does a very successful operation get a do-over? Come help us power Food For Work even better than we did it the first time.
We are looking for an experienced Customer Service Trainer to help develop and deliver training to newly hired Ninjas in our customer service organization. If you're a great communicator, culturally driven, and excited about the prospect of supporting and mentoring your direct reports, then let's talk!
What youll do:
-Develop/deliver/improve training to new employees both in a remote environment and in person if applicable
-Develop/conduct refresher training as needed
-Monitor employee performance and response to training.
-Report on progress of employees under guidance during training periods
-Evaluate training effectiveness through feedback forms and assessments during and after training
-Collaborate with management, supervisors, and employees to recognize work situations requiring training and to ascertain changes in policies, procedures, and technologies
-Make suggestions on improving work procedures, quality, productivity, communication, and technological advancement across the department
-Assist in maintaining documentation for supported departments
-Create instruction manuals, handouts, job aids, facilitator and participant guides as needed
-Assist coaches with self-development for improving post-classroom results
-Provide train-the-trainer and technical writing assistance for subject matter experts as needed
-Represent ezCater and our culture when attending training with alternate sites
-Stay up to date with new techniques in corporate teaching
You're skilled in:
-Communicating - Excellent writing and verbal skills required
-Relationship Management - Maintain a continuous level of engagement and responsiveness, providing support and feedback
-1 year New Hire Customer Service training experience
-Education or certification in Adult Learning and Performance a plus-
*Travel may be required to alternate sites. Currently we are operating remotely but once safe, in person training may be required. We have 4 locations (Denver, Boston and 2 outsourced partners in Fort Collins and Guatemala) in which were responsible for training new hires.
What youll get from us:
Youll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. Youll also get sane working hours and great flexibility around work/life balance.
Have people in your life of any age who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.
Oh, and youll get all this: Market salary, stock options that youll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, a great office in the heart of Boston or Denver that you cant use till COVID lightens up, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) once we get back to our offices, and knowing that you helped get this rocket ship to the moon.
ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.