Job Post

Customer Operations Specialist

Renoviso
2 South Market Street
Boston, MA 02109

We're seeking a superstar operations professional to join our Customer Operations team.

Renoviso is a rapidly growing, venture-backed startup that is transforming the home improvement industry by providing transparent online pricing and superior project management.  This is a great opportunity for a smart, self-­starting, highly motivated problem-solver to help build the next great Boston­-based company alongside a team of startup veterans.

Responsibilities

  • Work closely with the Sales and Installer Operations team to build estimates and outline project scope

  • Provide internal support on product specifications

  • Review and place product orders with vendors

  • Coordinate project schedules with vendors and customers

  • Field inbound customer calls & help create a great customer experience

  • Be totally committed to being a great teammate

The Boxes We'd Like You to Check

  • Exceptional attention to detail

  • Passion for delivering world class customer service

  • Strong communication skills both on phone and email

  • Scrappy and results oriented, with a roll-up-the-sleeves attitude towards execution and a strong bias for action

  • Ability to think and act creatively, strategically, and tactically

  • Self-motivated and a proven history of success

  • Entrepreneurial spirit, mindset, and work ethic are a must

  • Exceptional problem solving, communication, and teamwork skills

  • Familiarity with or interest in e-commerce businesses and/or home improvement a plus

  • Enjoys working in a startup environment

  • Tech savvy

Category: Client Services
Full-time

See What It's Like To Work Here

Renoviso makes buying professionally installed home renovation products easy and affordable.

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