About InsideTracker

Founded in 2009 by leading scientists in aging, genetics and biometric data from MIT, Tufts and Harvard, InsideTracker is an ultra-personalized nutrition system that analyzes data from your blood, DNA, lifestyle and fitness tracker to help you optimize your body and reach your health & wellness goals.  InsideTracker transforms your body’s data into true knowledge, meaningful insights and customized action plans of evidence-backed, nutrition, fitness and lifestyle recommendations. 

We are a seasoned and high performance team in a period of rapid growth.  Relentlessly dedicated to what we do and why we do it, InsideTracker is fueled by our mission to transform the way every human being eats, sleeps and moves to live a longer, better life.

The Role, Customer Operations Coordinator

 Are you a hyper-focused, hyper-organized, problem solver who is always looking for the solution? Do you love people and the idea of building solid relationships with prospects and customers to help them achieve their goals?  Are you a self-starter, comfortable and resilient in the dynamic ebbs and flows of a high-performance environment? 

 If so, this could be a good fit, so read on...
 

InsideTracker is seeking a hungry, ambitious, and unflappable Customer Operations Coordinator to join our Customer Success & Operations. Reporting directly to the Customer Success and Operations Lead you will be responsible for supporting the customer success and sales team with day-to-day tasks while also getting hands-on experience indirectly helping the customers with a smooth experience.
 

Key Responsibilities 

• Assist the customer operations team in day-to-day coordination and management of business operational activities.

• Assist the operations leader to implement improvements across the post-sale process to minimize exceptions in ordering, invoicing, and inventory.

• Monitor, control, and manage post-sales operations to meet customer expectations and company goals.

• Liaise between customers and vendors and internal teams to ensure smooth operations delivery

• Coordinate with internal technical teams to report issues, manage project tasks ensuring delivery within allotted budget and timelines.

• Ensure compliance with company security standards and procedures.

• Build and maintain strong vendor relationships through regular meetings and communications.

• Maintain clear and accurate departmental documentation

Requirements

• Must have college degree

•   Keen attention to detail, exceptional organization, and time management skills that couple well with your written and communication skills

• Passionate about providing a first-class customer experience.

• Proactive attitude and willingness to learn, you are a natural problem solver

• Flexible and adaptable to change in a fast-paced, start-up company environment

• Energetic, a self-starter, & have a high sense of urgency to ensure timely resolution to customer need

• Desire to work in a fast-paced environment

• Proficient in computer skills including Microsoft Office and Google Docs and sheets

• The Details

• Reports to:      Customer Success and Operations Lead

• Location:     Cambridge, MA (remote applications may apply)

• Hours:         Full time, exempt (salaried)

• Candidates must be authorized to work in the U.S. without sponsorship