SimpliSafe: Customer Insights Researcher
294 Washington Street, 9th floor
Boston, MA 02108

Employee Testimonials

Video

Meet SimpliSafe

We are a team of bold researchers, writers, designers, strategists, analysts and engineers based in downtown Boston. Over the past ten years, weve quietly transformed the home security industry, replacing outdated, unfriendly technology with thoughtful design that puts our users first. Weve taken on the industry dinosaurs, were winning, and we want you to join us.

The Job

Everything we do here comes down to one thing: understanding behavior. What motivates people to to look for home security? What frustrates them, and what delights them? How does SimpliSafe fit into their lives?

Youll conduct field studies, interviews, ethnographies and surveys to find insights that our creative team can turn into effective, persuasive messaging. Youll help our writers and designers understand the audience theyre speaking to. Youll research how potential customers behave in retail environments to inform display design.

THIS JOB ISNT FOR YOU IF: youre more interested in designing our products and services. We are looking for that person too! But if youre someone whos interested in using research to help inform messaging and persuasion, this is the job for you.

Who Were Looking For

You listen and watch closely. You understand that what people say and what they do are not always the same. You are a critical thinker, able to assess the pros and cons of research methodologies and effectively assess the right tool for the job. You are as comfortable conducting ethnographies as you are crafting effective, insight-driven surveys. You understand your own role as a researcher and how it can skew insights. You are excellent at both analyzing and summarizing your findings, and clearly presenting them to other stakeholders.

Minimum requirements:

  • BA/BS degree in Anthropology, Human Factors, Psychology, Sociology or other related fields or equivalent practical experience.
  • 3+ years of work experience in a research role
  • Experience conducting interviews, surveys, ethnography, A/B testing, usability testing.
Full-time

Employee Testimonials

Ryan
Talent Acquisition and HR Coordinator

I'm incredibly grateful to Simplisafe for the opportunities that have opened up for me here. There's a prevailing focus on promoting professional development and growth from within. We're very proud of our product, our teams, and our culture!

Justin
Customer Service Supervisor

I started working at Simplisafe about a year ago and I have never felt more at home. From the great management to the amazing culture, Simplisafe shows that they truly care about their employees with benefits, promotions, and year round activities.