Drizly: Customer Experience Representative - Boston
334 Boylston St
Boston, MA 02116

Employee Testimonials

Video

Who we are


Drizly is the worlds largest alcohol marketplace and the best way to shop beer, wine and spirits. Our customers trust us to be part of their lives their celebrations, parties, dinners and quiet nights at home. We partner with the best retail stores in over 100 cities across North America to serve up an entirely new way to shop, with huge selection, competitive pricing and a side of personalized content. That is what we do. Who we are is a different story. We are more than just another tech company. There is an intellectual curiosity that permeates Drizly. We have a desire to question, to understand, to figure it out. We value not just the truth but the process to get to the truth, to deliberate, decide and then act. Most importantly, we care. We care about our customer. We care about our company. We care about our team. We are blazing a trail in an industry that hasnt changed in nearly a century, and that doesnt scare us (well, not all the time) -and even when it does, it doesnt stop us, it energizes us. Do you see yourself here? Read on.


Who you are


You are a highly motivated problem solver. People tend to describe you as a hardworker - but for you it is about doing the work and doing it well, because you care. You are a passionate advocate for your customers. You are highly empathetic and love resolving issues (customer or store facing) as efficiently, politely, and professionally as possible. You arent easily rattled, you remain calm under pressure and can easily diffuse a situation through your presence. You understand the power of your words and are thoughtful in your approach. You know that to truly delight your customers you dont need to promise the world, but instead be honest, understanding, and exhibit good judgment. You are a supercommunicator, both written and verbal; and you love to share what you learn. Sound like you?


What the role is


This is an integral 40 hours/week (some additional hours may be required) position at Drizly that requires weekends and evenings. Some holiday work will be required.

In this role, you will:

  • Assist customers, retail partners, and regional managers via phone and email with ordering and account inquiries
  • Quickly address, solve, and track all customer support requests using Zendesk
  • Solve problems and address unsatisfactory experiences
  • Change course as priorities shift in real time with new inbound issues arriving


This is not a full work from home position, you must be able to commute to our office in Boston, MA several days a week. Relocation costs are not covered for this role. If you're planning to relocate to Boston, please let us know in your cover letter. Also, if you are not available immediately but will be at a future date, please include that information as well.


You Do You


Drizly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Full-time

Employee Testimonials

Mark
Senior Business Intelligence Analyst

At Drizly we have the opportunity to work on some of the most challenging though intriguing problems existing in tech. Beyond Ecommerce basics, our on-demand focus requires us to consider the additional dimensions of location and time on top of the varying alcohol regulatory landscape. This adds unique difficulty to all business strategy decisions, from service expansion to marketing mix and consumer experience design, but in the end makes success that much more satisfying. I would highly recommend Drizly to all who are intellectually curious and motivated by doing things that nobody else before has done.

Ty
Account Manager

"Drizly provides a unique opportunity to allow its talent to take risks and try new things. Since joining the team, I have had numerous opportunities to voice my ideas and test new approaches to solving everyday problems. The collaborative culture fosters creative thinking while maintaining a fun and fast-paced work environment. Every day I walk away feeling like I’ve learned something new and contributed something substantial to the consumer experience."

Lisa
SEO Content Specialist

"It’s important for me to work for a company that helps me grow, while also being an instrumental variable in growing a business. Drizly allows their employees to experiment and challenge the norm in order surpass company goals and find new interests that help shape their career and turn each one of us into deeper thinkers. Because of this, I’ve already learned so much in my time at Drizly that has developed me into a better marketer and strategic thinker."