Profitero: Customer Deployment Manager
100 Summer St. Suite 2708
Boston, MA 02110

Photos

Location: Boston

Overview: 

Profitero is at the forefront of the eCommerce revolution, providing brand manufacturers with analytics and insights that help them sell more products on Amazon, Walmart.com and other leading eCommerce sites. We’re more than doubling our eCommerce business every year and looking for smart, professional people to fuel our momentum and help us grow even faster. Profitero is growing 100% annually and is expanding its Customer Success team. As a Customer Deployment Manager you will be the technical lead for our customers and primary goal is to ensure our customers achieve their goals with our software. The ideal candidate will have experience implementing and supporting SaaS solutions for customers. Working in a fast-paced company, you’ll need the ability to learn quickly and have the self-motivation and determination it takes to succeed in a rapidly evolving market.

Roles & responsibilities:

  • Manage client setup and implementation for new and expansion of existing clients, including input gathering, requirements specification, and timeline communication to clients and internal delivery managers
  • Ensure planning is completed as per agreed deadlines and implementation timelines are communicated to clients and internal stakeholders
  • Serve as point-person across internal teams (Sales, Support, Strategy & Insight, Delivery) on technical related questions and issues from Customers
  • Validate accuracy of customer accounts and ensure existing quality checks are followed
  • Lead internal status reviews and clearly document assignments, and deadlines
  • Recommend and introduce process improvements

Qualifications & essential skills:

  • Working knowledge of project and change management
  • Self-motivated, accountable and committed with well-developed decision making skills
  • Strong customer orientation, ability to manage complex and conflicting requirements
  • Strong communication and interpersonal skills
  • Strong organisational and prioritisation skills
  • Have the ability and desire to deeply understand and apply technological solutions to business problems
  • Experience supporting and implementing technology solution a strong plus

Company benefits: 

Profitero is a company that cares about its employees. As a company we feel that as our employees are always going the extra mile, so should we. That’s why we offer fantastic benefit packages to all our employees, including:

  • Health insurance (100% paid by Profitero)
  • Dental & vision insurance (100% paid by Profitero)
  • 401K plan
  • Free lunch (everyday!)
  • Unlimited PTO
  • Commuter benefits
  • Free on-site amenities including office snacks, a gym, coffee barista, beer & wine

How to apply:

Qualified candidates should submit a cover letter and resume to steven.rademacher@profitero.com

 

 

Full-time