Quick Base: Content Writer
150 Cambridge Park Drive
Cambridge, MA 02140

Employee Testimonials

Quick Base is the platform that businesses use to quickly turn ideas about better ways to work into apps that make them more efficient, informed and productive. Using Quick Base, anyone – regardless of technical background – can create apps to capture real-time data from dispersed teams, streamline work processes and automate business operations. 

With Quick Base, businesses gain greater insight into their performance, achieve higher levels of productivity and find new sources of competitive advantage. Quick Base is headquartered in Cambridge, MA and was recently ranked as a Boston Business Journal best place to work. Come join us as we grow. 

POSITION OVERVIEW:  

The Quick Base University training team is hiring a smart, innovative, driven, problem solving Content Writer who will write, edit, and review training scripts and content our Instructional Designers produce in service to creating high quality, scalable learning experiences for our customers.  Working with subject-matter experts, the Writer will develop and design learning solutions that align with the needs of clients - including live classroom, video, and interactive eLearning content. The role requires an individual who is passionate about technology and simplifying complex concepts through compelling writing and scripting. The writer should be technically strong and have some experience with technical subject matter. The Writer will research and learn the functionality and application of Quick Base by our clients. These training materials support and enable long term customer success.  

Qualifications: 

The ideal candidate will: 

  • Effectively communicate technical concepts and processes using clear, simple language and visuals 
  • Work directly with SaaS products and related technical subject matter experts 
  • Demonstrate some experience writing training for software applications 
  • Demonstrate an ability to learn or has some experience working with authoring tools like Captivate, Camtasia, and Adobe Creative Suite  
  • Possess excellent writing and editing skills
Requirements: 
  • Experience in a technical writing role supporting software training content and resources 
  • Experience in instructional design, eLearning, classroom training, video production, or a directly related field 
  • Ability to collaborate with others when needed to ensure project success 
  • Self-starter with exceptional time management skills, attention to detail, and dedication to quality 
  • Ability to troubleshoot independently 
  • The desire and ability to master new tools, try something new, and embrace change 
  • Demonstrated obsession regarding the customer experience 
  • Passion for education. 
  • Able to work onsite at our Cambridge location 
 Education 
  • Bachelor's Degree. Work experience strongly considered.  
  • 1+ years writing experience.   
  • Interest in pursuing a technical writing role, producing both internal and public-facing content on highly technical subject matter 
Software 
  • Quick Base, SaaS platform and/or relational database experience a plus 
  • MS Office suite
Full-time

Why We Work Here

Alice Hinshaw
Orientation Customer Success Manager

What do you do at Quick Base?

I am an Orientation Customer Success Manager. That means I get to help our new customers plan, build, and deploy their first apps with Quick Base. 

What does Customer-Obsessed mean to you?

Customer-Obsessed to me means always going the extra mile to make sure my clients are getting the most value out of Quick Base and to make sure they have everything they need to feel comfortable at every point in the building process. 

Tell us about a time you exhibited Quick Base's value of "Customer-Obsessed"?

After being out of the office for Empower and vacation I was checking in on the health of one of my accounts to see if they had registered for any University courses or submitted any Care cases etc. while I was away. I found they had submitted a Care case asking for ideas on how to set up a unique formula field that would count the number of records created each day and label each record with its number. I learned that this was an incredibly complex problem, so I got curious about this and decided to do a little more digging to see what I could set up. After a little tinkering I was able to come up with a creative, streamlined solution that I passed on to the client. They were thrilled I had taken the extra initiative to figure this out and we are slated to implement the solution in their app next week!

What's your favorite part about working at Quick Base?

My favorite part about working at Quick Base is getting to see all of the diverse ways our customers use it to solve their workflow problems. With such a versatile product I'm always fascinated to see how our customers have tailored it to suit their needs!

Steve Percoco
VP of Sales

What do you do at Quick Base?

I get to help people, prospects and customers, transform the way they and the companies where they’re employed, do their work. I am forever impressed by the way teams put our technology to work in their business.

What does "Courageous" mean to you?

Doing what’s right, always, even if doing what’s right goes against the tide, the grain, the consensus.

How do you exhibit Quick Base's value of "Courageous"?

Pioneering and presenting new commercial approaches for customers and partners that are not yet stood up – but for which deliver value for Quick Base and our customers.

What's your favorite part about working at Quick Base?

I run to work every morning, gratefully, simply to have the chance to sell and help sales people sell our capability - the stories I get to tell after learning what our customers do with Quick Base.  It’s “expletive” awesome.

 

Ryan Murray
Senior Application Developer

What do you do at Quick Base?

I'm a senior application developer on the Business Enablement Team. I build the Quick Base apps that help run Quick Base!!

What does “Simplify” mean to you?

To Simplify something is to break down all the clutter and focus on what's truly important.

Tell us about a time in which you exhibited Quick Base’s value of “Simplify”?

Every day! Our colleagues will come to us with a problem or a process that they want to systematize. It's our job to Simplify that process and build it into Quick Base

What’s your favorite part about working at Quick Base?

Easily the people. We work with a great team full of passionate people who are always trying to make Quick Base better.

Meg Ashur
Senior Counsel

What do you do at Quick Base?

I work closely with teams across the organization to problem solve, and support them by providing legal advice. My day to day often includes contract negotiation, document drafting, calls with customers and vendors, corporate governance and compliance work, and keeping up with an ever-changing regulatory landscape.

What does "Trusted" mean to you?

Trusted means being a reliable resource to the teams that I support, and in turn, to our customers. It means being open when I don’t have an answer on the tip of my tongue, but then figuring out and providing that answer in time for it to be useful.

Tell us about a time that you exhibited Quick Base's value of "Trusted"?

As an attorney, I am bound by confidentiality obligations that make it difficult to describe a specific instance. I guess that in itself is an example of how I am "Trusted"! 

What's your favorite part about working at Quick Base?

I love the work environment. My coworkers are a major part of this—the people here work hard, are smart and creative, and are fun to be around. Everyone here contributes to moving the needle forward on our product and our in workplace. The way we work is another huge component—I love that we run our business on our product, we really live what we preach. I have a hand in creating the applications that I use every day to do my job. As a non-technical person, that feels really good.

Gev Hovsepyan
Senior Product Manager

What do you do at Quick Base?

I’m Senior Product Manager at Quick Base, focused on platform governance and security.

What does “Exceptional” mean to you?

Exceptional for me means to wake up every day and know that you are going to do everything you can to be better person, professional, husband, etc. than yesterday.

Tell us about a time in which you exhibited Quick Base’s value of “Exceptional”?

Recently I helped to organize first  Quick Base Hackathon, and the reason I did that was because I wanted to do something more than just being good product manager, I wanted to serve the teams that deliver value to our customers every day.

What’s your favorite part about working at Quick Base?

Here at Quick Base we build product that helps our customers to be more productive, more agile, more effective every day, which saves them time and resources that they spend on things that matter to them. With every feature we deliver we are making an impact, and that’s my favorite part about working at Quick Base.