Job Post

Content Developer

Constant Contact
1601 Trapelo Road
Waltham, MA 02451

Constant Contact is the industry leader in email marketing for small businesses.  We pride ourselves on helping small businesses because they are the backbone of our economy.  We believe that by helping small businesses grow and stay engaged with their customer base, we can change the world. If you have a passion for technology, the need to work with and through others, and have a sincere appreciation in your ability to relate-to and influence others - than Constant Contact is the place for you!!

  • Document product functionality, troubleshooting, and best practices through research, cross-functional teamwork and hands-on product testing
  • Create educational content that is accurate, high quality, engaging, and easy to understand
  • Use appropriate content format and delivery methods to best educate external and internal customers – written documentation, eLearning modules, user guides, etc.
  • Utilize images and graphical elements to supplement documentation
  • Project manage the content needs for specific products and services and ensure all deliverables are on time throughout the software development life cycle
  • Liaise with Product Owners to stay up to date with the latest products and features
  • Collaborate with stakeholders across the organization to create content that supports business initiatives
  • Contribute to content strategy discussions and planning to support short and long-term objectives and goals
  • Follow an editorial calendar and ensure deadlines are met
  • Monitor customers’ feedback, product goals and pain points to continually improve content
  • Be a champion for change; always pushing iterative improvement

Requirements:

  • Bachelor’s degree from an accredited college or university or equivalent work experience
  • Excellent technical and business writing skills
  • Exceptional attention to detail
  • Experience documenting processes and procedures
  • Project management skills
  • Deep product knowledge and understanding of common customer issues relating to the Constant Contact product
  • Basic technical knowledge of HTML and web publishing
  • Experience creating eLearning content is a plus
  • Good organizational and time-management skills
  • Experience working within an Agile methodology is a plus
  • Ability to manage multiple projects and responsibilities in a fast paced environment
  • Great interpersonal skills, proactive approach, and a positive attitude
Category: Customer Success
Full-time

See What It's Like To Work Here

The tools. The people. The drive to help small business do more business.

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