Job Post

Consultant for Center of Excellence

Quick Base
150 Cambridge Park Drive
Cambridge, MA 02140

As a Center of Excellence Consultant, you will provide industry expertise and technical insights during conversations with both new and existing customers.  Working with our Account teams, you will consult with our customers and prospects to better understand their business functions and processes, learn their initiatives and key drivers, and help them to establish a Citizen Builder Center of Excellence to achieve those objectives. 

You will run customer executive workshops, facilitating key stakeholders and decision makers to strategize the most effective use of Quick Base, ensuring enterprises gain optimum value from the platform.

You have demonstrated the ability to lead the establishment and growth of a Center of Excellence at one or more high-growth companies, leveraging both low-code/no-code solutions along with complex and highly technical systems to improve business processes.  In addition to a strong business and operations background, you have a technical consultative mindset, always showing high levels of curiosity about customers and their objectives, and leverging all information sources to drive future conversations.

Responsibilities:

  • Influence: Be a thought leader in the space of Citizen Development, understanding and evangelizing the different methods of IT/Business alignment and solution development.  Help customers apply different governance models based on industry and use case, and cover areas such as systems integration, data use, and professional developers/citizen builder partnerships with lines of business.

  • Drive Customer Adoption: Work with enterprise customers to define, build, and expand their Citizen Development Center of Excellence, and build applications that support their business.

  • Develop New Assets and Tools: Build technical tools and business process assets to support the deployment and expansion of citizen development and the Center of Excellence.

  • Partner:  Forge relationships with customer business and technical leaders, earning their trust and respect, to chart a course for customers to expand their use of the platform.  

  • Know: Gain a deep understanding of customers and their businesses to tailor tools, presentations, and workshops, and refine the engagement process.  Develop a keen understanding of customer references, business value, and ROI across functions and industries.

  • Ensure Best Practices:  Work with key customer stakeholders to ensure Quick Base is implemented in the optimal manner within the customer IT landscape for long-term success, addressing all Security, Technical, operational, and policy concerns.

Qualifications:

  • Blend of business and technical education, MBA preferred with an Engineering background and Six Sigma Lean, etc.

  • Experience building and managing a Center of Excellence, either internally or with customers

  • 5+ years working with ERP solutions, relational databases, SaaS integration services, and integrating with enterprise software systems

  • 5+ managerial experience in Operations, Logistics, and Finance

  • Experience establishing and nurturing relationships at all levels, from C-suite to individual contributors

  • Understanding and experience defining and managing to key metrics, including financial targets, industry-standard metrics, and stakeholder KPIs

Category: Customer Success
Full-time

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