VentureFizz Job Board

223 Jobs Listed
Boston |

Over the coming years, biotech will fundamentally rewrite the way we live. Gene editing and cell therapy are dramatically changing how we treat cancer and other major illnesses. Biofuels and biomaterials are transforming the cars we drive, the clothes we wear, and the makeup of everyday objects. Crop science and synthetic biology are producing sustainable and ethical food. Benchlings mission is to accelerate the research that propels us towards this reality, and magnify its impact, through modern software.

Every day, scientists around the world use...

Boston |

About Brightcove 

Brightcove is a team of smart, passionate people who are revolutionizing the way organizations deliver video. Were hyped up about storytelling, and about helping people connect, share experiences, and view the world. Bottom line: video is the worlds most compelling, exciting medium, and Brightcove exists to demonstrate that video means business. 

As the industry leader in this space, we empower our customers to deliver top-notch video experiences to audiences on every screen in bold and innovative ways. When video is done right, it can have...

Boston |

Rightpoint, a Genpact company, is the digital consultancy with technology at its core. We design and engineer end-to-end experiences that help our clients succeed at the speed of innovation. Rightpoint serves more than 250 Fortune 1000 companies.

Are you someone who wants to create change in the way business is done? Do you want to work with inspired and like-minded intrapreneurs? Us too! We take our work very seriously, but we have fun doing it. And were searching for passionate, talented people to join the Rightpoint team.

Our Commitment to You

No...

Waltham |

If you ever wanted to be on the ground floor of a well-funded, rapidly growing Series C start-up that is disrupting a 5.7Tn market, now is the time to join Takeoff Technologies! We are a 265(and growing!) person global company transforming online grocery for consumers & retailers. Takeoff's solution offers automated fullfillment coupled with an end-to-end e-Grocery technology stack, enabling retailers to offer their shoppers the assortment and low prices of stores, with convenient mobile ordering and same day pickup or...

Boston |

Software Engineer (Full-Stack Web)

Are you looking for a role where you can influence the digital transformation and web presence for a beloved athletic brand? At ASICS Digital we are looking for a Software Engineer (Full-Stack Web) to help build solutions that drive the global business and digital engagement of our esteemed brand.

In this role youll be part of a small team helping us achieve our Marketing Technology initiatives. You will become relied upon to build and maintain systems...

Boston |

Senior Software Engineer (Full-Stack Web)


Are you looking for a role where you can influence the digital transformation and web presence for a beloved athletic brand? At ASICS Digital we are looking for a Senior Software Engineer (Full-Stack Web) to help build solutions that drive the global business and digital engagement of our esteemed brand.

In this role youll be part of a small team helping us achieve our Marketing Technology initiatives. You will become relied upon to build and maintain systems that...

Hopkinton |

This position can be located anywhere in the United States and a Work From Home on a permanent basis is supported.

Your primary responsibilities are to assist our client users with questions and issues pertaining to the application of the software. This includes resolving support requests, troubleshooting issues, replicating scenarios for developers to address and in-house testing of software. Occasionally train customers on components of the system.

SPECIFIC DUTIES and RESPONSIBILITIES:

  • Gather information from the client and determine...
Providence |

Overview

Who is Virgin Pulse?

Virgin Pulse, founded as part of Sir Richard Branson’s famed Virgin Group, helps organizations build employee health and wellbeing into the DNA of their corporate cultures. As the only company to deliver a powerful, mobile-first digital platform infused with live services, including coaching and biometric screenings, Virgin Pulse’s takes a high-tech-meets-high-touch-approach to engage employees in improving across all aspects of their health and wellbeing, every day – from prevention and building a healthy lifestyle to...

Boston |

Rightpoint, a Genpact company (NYSE: G) is a global experience leader. Over 700 employees across 12 offices work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativityalways in service of the experience. From whiteboard to roll-out, we help our clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens. Rightpoint has been recognized among the top customer experience consultancies in The Forrester...

Framingham |

Innovation Lives Here

 

You go all in no matter what you do, and so do we. You want to use your powers for good, and that’s exactly what we do at Lytx®. Our team is made up of hungry, humble, and capable people who are making a difference every day with technology that helps save lives each year.

Why Lytx:

Join our fast growing Lytx technology team and play a key role in helping our partners gain the best value and results from our products and services. As a Technical Account Manager (TAM) you’ll provide advocacy and strategic...

Boston |

Description:

Our Customer Success team is on a mission to help customers grow by delivering best-in-class services and support with the overarching goal of helping customers achieve their business goals. That means youre solving for the customer every day and enjoy coming up with the creative solutions they need to be more successful.

Responsibilities:

Customer Success Managers will ascertain customer goals and collaborate on customized strategic plans to drive business value through the LinkSquares platform. CSM's will engage customers via strategy calls and emails...

Burlington |

Reporting to the Customer Success Officer, the Delivery Manager II is responsible for leading the successful delivery of customer solutions for assigned customers. This role establishes and maintains strong business relationships with customers and takes a proactive approach to issue resolution.  The  Delivery Manager II analyzes current challenges and solutions to maximize customer satisfaction. The Delivery Manager will manage deployments with the Altruista U.S. and Altruista India technical teams and contribute to building the brand of Altruista Health in support of its GuidingCare®...

Boston |

You are responsible for onboarding new Enterprise customers and developing successful, lasting relationships with their teams. You are, at heart, an advocate and a guide, both for your customers and internally at Filtered, sharing what works and being a productive agent of change and growth where improvement is possible. You are eager to work with the rest of the Filtered team to uncover new ways to make Filtered a part of everyday life and to improve our product. You are motivated by the idea of partnering with the world’s top brands to help them finally fix technical hiring.

...
Andover |

Company Overview

CyberGrants is an ambitious, fast-growing and innovative company that helps our clients achieve Agile Social Impact. For 20 years, our business has been to provide innovative software and services in the most secure and efficient way. We are proud to have hundreds of clients, including over half of the Fortune 100. In the last twelve months alone, weve processed over $6.5 billion and more than 50 million volunteer hours. Nearly one-third of all corporate charitable giving is donated via CyberGrants software.

Use your technological abilities...

Andover |

Position Overview

Responsible for working collaboratively with internal and external partners to gather and define requirements for custom software development projects and translating those requirements into functional project specifications. Responsible for acting as an application expert for internal and external partners during scoping and feasibility phases of the software development lifecycle. Responsible for helping facilitate communication between developers and external partners during Quality Assurance and User Acceptance Testing phases of the software...

Boston |

About Brightcove

Brightcove is a team of smart, passionate people who are revolutionizing the way organizations deliver video. Were hyped up about storytelling, and about helping people connect, share experiences, and view the world. Bottom line: video is the worlds most compelling, exciting medium, and Brightcove exists to demonstrate that video means business. 

As the industry leader in this space, we empower our customers to deliver top-notch video experiences to audiences on every screen in bold and innovative ways. When video is done right, it can have...

Watertown |

LeanIX aspires to become the number one SaaS solution to modernize IT architectures. We are well on our good way. Hundreds of well-known brands such as adidas, Volkswagen, Atlassian and Vodafone make better decisions in IT with LeanIX.

LeanIX is not just the product, it is also a great place to work. Colleagues from dozens of countries jointly make our vision reality. Yes, we work hard to achieve our ambitious goals. But, we have everything needed to do so. We have invested a lot in a working environment that allows everyone to thrive. We believe in open...

Boston |

Software Engineer (Full-Stack Web)

Are you looking for a role where you can influence the digital transformation and web presence for a beloved athletic brand? At ASICS Digital we are looking for a Full-Stack Software Engineer to help build solutions that drive the global business and digital engagement of our esteemed brand.

In this role youll be part of a small team working on project-specific deliverables for our OneASICS platform. You will work on internally and externally-facing systems and make core...

Cambridge |

Compliance Manager
EF High School Exchange Year
Cambridge, MA, USA

The Opportunity

Are you searching for a way to have a positive impact on others by broadening their horizons and experiences through travel opportunities? Do you seek to help connect others in meaningful ways, but dont see yourself excelling in a sales-oriented environment? EF High School Exchange Year is seeking a thoughtful, motivated individual with a passion for making others dreams of traveling abroad and improving their English a reality. As a member of a larger team of equally...

Waltham |

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. If you are a take charge, take initiative, get stuff done individual we want to talk to you! We have high aspirations for the company and are looking for the right people to help fulfill the dream. We strive to continually improve every aspect of the company and use cutting edge technologies and processes to delight our customers and rapidly increase revenues.

ZoomInfo is looking for an experienced, passionate, results oriented Customer Success...

Needham |

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there.

The Viator team is seeking a B2B Content Marketing Copywriter to further improve Viators position as the industry leader for suppliers to grow their business, reach more customers, and drive more sales. The Viator team provides a unique, global...
Boston |

LinkSquares is seeking a Customer Support Associate to join our growing Customer Success team.

Our customers are the heart and soul of our business. If you have a desire to help others, an interest in technology, and a passion for customer experience, this could be the right opportunity for you!

The Customer Support Associate is responsible for enabling our customers to use LinkSquares successfully, by providing technical configuration, product training, and ongoing support. He or she will be responsible for supporting clients throughout the customer lifecycle, and serve as...

Boston |

Seismic, ranked as one of the Best Places to Work by Inc. Magazine, is a rapidly growing Forbes Cloud 100 company, and is consistently recognized as the category leader in sales enablement. Seismic unites marketing and sales teams in delivering the most compelling stories throughout a buyers journey. More than 600 customers, including American Express, Cisco and IBM rely on the worlds most powerful storytelling platform to connect the right buyer, with the right content, at the right time, every time. 

Supporting and enabling our customers success is at the heart...

Boston |

Seismic, ranked as one of the Best Places to Work by Inc. Magazine, is a rapidly growing Forbes Cloud 100 company, and is consistently recognized as the category leader in sales enablement. Seismic unites marketing and sales teams in delivering the most compelling stories throughout a buyers journey. More than 600 customers, including American Express, Cisco and IBM rely on the worlds most powerful storytelling platform to connect the right buyer, with the right content, at the right time, every time. 

Supporting and enabling our customers success is at the heart...

Boston |

ezCater is the worlds largest online marketplace for catering a $60+ billion market just in the U.S. Businesspeople use us to find and order great food for meetings and events; restaurants and caterers use us to grow their catering business. Were backed by Insight Partners, Iconiq Capital, Wellington, Lightspeed, and GIC, and in early 2019 were valued at $1.25 billion. COVID slammed us, but we responded by finding new customer segments and seizing the rare opportunity COVID offered: when in life does a very successful...

Boston |

The Manager, Planning and Internal Communication is responsible for working to coordinate and facilitate creating a narrative around the ASICS Consumer Platform teams current and future vision and roadmap in partnership with the Consumer Platform Senior Leaders.

What is the communication problem this role would solve? Today there is so much amazing work going on across our teams. We need an individual focused on helping our Senior Leaders communicate that information across our internal teams, more widely to our...

Cambridge |

WHO WE ARE


New to market, incredibly innovative, and already recognized as one of the Boston Globes Top Places to Work, Hydrow is the Live Outdoor Reality (LOR) rowing machine that delivers on-water experiences at home with workouts led by world-class athletes. Engaging twice as many muscles as cycling (86%, in fact), Hydrows interactive technology delivers challenging virtual workouts, including On the Mat offerings like Yoga (Strength, Mobility) and Pilates from gorgeous locations around the world.

...
Boston |

TEMP Position: Patient Engagement Advocate
(Full Time / Part Time Available)

Healthy.io is the global leader in turning the smartphone camera into a medical device. Described by the Economist as “the company to usher in the era of the medical selfie”, Healthy.io’s unique team, combines world class computer vision technologists, product designers, biochemists, software developers with people that have a deep understanding of transforming health systems. The company enables smartphone enabled clinical grade urinalysis done by patients, anywhere, anytime...

Boston |

Rightpoint, a Genpact company (NYSE: G) is a global experience leader. Over 700 employees across 12 offices work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativityalways in service of the experience. From whiteboard to roll-out, we help our clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens. Rightpoint has been recognized among the top customer experience consultancies in The Forrester...

Lexington |

Technical Account Managers are responsible for serving as a customer’s technical partner at Mimecast, providing both technical guidance on routine support matters and strategic advice on effective utilization of the Mimecast platform.  As this is a paid service offering, customers will have high expectations for the engineer’s technical knowledge, overall engagement, and customer facing skills.  The role requires a thorough understanding of the challenges and expectations of corporate IT teams, the ability to clearly communicate technical issues, and the ability to...

Lexington |

This role is based within the Professional Services (PS) team. We are looking for a highly motivated, team player with excellent problem-solving, organizational skills and Go to Market experience.

This role coordinates all aspects of a project for a client, from inception to installation. The individual required for this role needs to be someone with autonomy and possess the ability to drive extensive interactions with Sales, Customer Success, product development, Implementation teams and other members of cross-functional teams.

The ideal...

Lexington |

Mimecast is seeking a passionate, strategic Principal Customer Success Manager to join our team and serve as a trusted advisor to our large enterprise customers.  In this highly visible role, the Principal Customer Success Manager will be accountable for successful adoption and value realization for the product and services our customers have purchased.  They are responsible for representing Mimecast’s most strategic enterprise customers within the business, collaborating and building strong relationships with cross-functional teams (Sales, Product, Engineering) to...

Lexington |

Customer Success Account Managers are responsible for representing the customer within the business, interfacing with all departments to ensure customer delight.  A CS Account Manager has the responsibility for a portfolio of Mid-Sized customers.  They are the custodians of the experience within that base from a proactive and reactive perspective.  The CS Account Manager is a complex, demanding and highly visible role with many outcomes expected. It requires a highly-organized individual with good business acumen, strong planning skills, sound technical orientation...

Lexington |

Customer Success Account Managers are responsible for representing the customer within the business, interfacing with all departments to ensure customer delight.  A CS Account Manager has the responsibility for a portfolio of Mid-Sized customers.  They are the custodians of the experience within that base from a proactive and reactive perspective.  The CS Account Manager is a complex, demanding and highly visible role with many outcomes expected. It requires a highly-organized individual with good business acumen, strong planning skills, sound technical orientation...

Lexington |

As a Mimecast Senior Professional Services Consultant, you will be involved in pre- and post-sales activities, working with newly acquired and current Mimecast customers. The role will present Mimecast’s Professional Services offerings to customers and continuously work with customers to implement and optimize Mimecast through post-sales. While supporting customers, engage with various internal Mimecast teams to ensure that technical issues are handled quickly and appropriately. You will be expected to build close relationships with Mimecast’s Onboarding, Support,...

Lexington |

Mimecast is looking for a Technical Support Associate to join our team!  This exceptional person will have a solid technical background and sharp troubleshooting skills to provide support for the Mimecast Platform to IT Administrators.

Are you...

  • Looking to help solve problems, in a fast-paced, cutting edge technology environment?
  • Someone that wants to work with customers?
  • Always thriving to improve everything you do?
  • Someone who takes pride in scaling things up?
  • Excited by the...
Lexington |

Mimecast is seeking a Senior Customer Success Manager to join our team!  Senior Customer Success Managers are responsible for representing the customer within the business, interfacing with all departments to ensure customer delight.  A Senior Customer Success Manager has the responsibility for a portfolio of Enterprise customers.  They are the custodians of the experience within that base from a proactive and reactive perspective.  The Senior Customer Success Manager is a complex, demanding and highly visible role with many outcomes expected. It requires a highly-...

New York |

SS&C Eze is seeking a Senior Engagement Specialist to join the Product Specialist Trading Team in its Boston, New York, or Chicago office. At SS&C Eze, we are passionate about investing in our employees and delighting our clients. This environment has helped us create a community focused on employee interests and well-being, innovation, and skill-building.

 

About the Team

The Product Specialist Trading team sits right in the middle of the action. Our responsibility is to become experts in our...

Boston |

Full-time, Boston, US or Remote, US

Hurry up! Weve got a dream to build!

BlueConic is a fast-growing Boston-based SaaS startup in search of that unique individual who blends a consultants customer orientation with a digital marketing technology skillset. If you love happy customers as much as you love data and development, youre going to be a great senior customer success manager. We need you to come help guide marketers on their customer data platform (CDP) journey, from ensuring a successful and inspiring onboarding through to iterative,...

Watertown |

LeanIX aspires to become the number one SaaS solution to modernize IT architectures. We are well on our good way. Hundreds of well-known brands such as adidas, Volkswagen, Atlassian and Vodafone make better decisions in IT with LeanIX.

LeanIX is not just the product, it is also a great place to work. Colleagues from dozens of countries jointly make our vision reality. Yes, we work hard to achieve our ambitious goals. But, we have everything needed to do so. We have invested a lot in a working environment that allows everyone to thrive. We believe in open...

Boston |

About Brightcove 

Brightcove is a team of smart, passionate people who are revolutionizing the way organizations deliver video. Were hyped up about storytelling, and about helping people connect, share experiences, and view the world. Bottom line: video is the worlds most compelling, exciting medium, and Brightcove exists to demonstrate that video means business. 

As the industry leader in this space, we empower our customers to deliver top-notch video experiences to audiences on every screen in bold and innovative ways. When video is done right, it can have...

Watertown |

LeanIX aspires to become the number one SaaS solution to modernize IT architectures. We are well on our good way. Hundreds of well-known brands such as adidas, Volkswagen, Atlassian and Vodafone make better decisions in IT with LeanIX.

LeanIX is not just the product, it is also a great place to work. Colleagues from dozens of countries jointly make our vision reality. Yes, we work hard to achieve our ambitious goals. But, we have everything needed to do so. We have invested a lot in a working environment that allows everyone to thrive. We believe in open...

Cambridge |

Company Description


Tamr is the enterprise data mastering company trusted by large enterprises like Blackstone, the US Air Force, Google, and GSK. The companys patented software platform uses machine learning supplemented with human feedback to master and prepare data across myriad silos to deliver previously unavailable business-changing insights. With a co-founding team led by Andy Palmer (founding CEO of Vertica) and Mike Stonebraker (Turing Award winner) and backed by top-tier investors such as NEA and GV, Tamr is...

Somerville |

Tulip, the Frontline Operations Platform, is empowering the worlds leading manufacturers to improve the productivity of their teams, the quality of their output, and the efficiency of their operations. With Tulips no-code platform, manufacturers can empower those closest to operations to digitally transform their facilities and gain real-time visibility into the people, machines and processes involved in production--all in a matter of days. 

Manufacturers of all sizes, across industries including consumer electronics, aerospace and defense, contract...

Boston |

Brandwatch is the global leader in social and digital consumer intelligence, working with the biggest brands and most admired agencies worldwide 39 of the Fortune 100 are clients.

Recently named a leader in The Forrester Wave, we build smart software solutions that help capture, understand and share insights from millions of conversations across the web and beyond. Home to over 500 people worldwide with offices in 10 locations, Brandwatch is a place that...

Cambridge |

Trip Consultant, Customer Service

EF Ultimate Break (a division of EF Education First)

Cambridge, MA USA

Are you hungry to bring your customer-centric expertise to an innovative and fast-growing organization? Are you an ambitious and self-motivated rock star? Seriously are you?

Be challenged and supported in a one-of-a-kind culture surrounded by thoughtful and brilliant people. Take pride in being part of a dynamic organization that is shaping the global perspective of the next generation.

As a Customer Service Trip Consultant, youre a...

Cambridge |

Traveler Support Specialist
EF College Study

Boston, MA EFs North American Headquarters
Start Date: May 2020 (while the position is based in Boston, flexible remote onboarding is possible)

Lets start with the disclaimers:

  • Were an education company, but you dont need a degree to work here.
  • Were a travel company, but you dont need stamps in your passport to work here. In fact, you dont even need a passport!

Sound counterintuitive? We believe in experiential education and are...

Boston |

Our Opportunity:

Chewy is looking for a Senior Instructional Designer to join our Corporate Learning & Development Team. The ideal candidate will be an individual contributor primarily responsible for designing highly impactful learning solutions for company wide audiences. You will assess, design, develop and evaluate high visibility blended learning curricula, learning courses and performance support tools to support an enterprise-wide audience at Chewy. You will also provide thought leadership on learning industry best practices, innovative...

Boston |

Chewy is looking for a Instructional Designer to join our Corporate Learning & Development Team. The ideal candidate will be an individual contributor primarily responsible for designing and developing highly impactful learning solutions. You will design and develop blended learning curricula, learning courses and performance support tools to support an enterprise-wide audience at Chewy.

 

What Youll Do:

  • Design, build and deliver as needed instructionally sound (ADDIE; AGILE) courses, programs and other educational resources...
Boston |

Our Opportunity:

Chewy is looking for an Associate Director, Learning & Development to help lead the enterprise-wide Learning & Development team that will produce engaging, scalable training interventions for Chewys diverse workforce of 18,000+ Team Members.  The ideal candidate will be a leader and builder to assess learning needs, build curricula/content that proactively aligns to Chewys operating principles and business objectives. This role will lead the team in designing innovative, impactful curricula impacting the entire organization...

Boston |

About Starry:

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.

Our mission focuses on two things. First, were making the experience of accessing the internet simple, transparent, and delightful. Second, were bringing that...

Waltham |

Are you looking for an opportunity to challenge yourself? 

At ZoomInfo our employees work hard to define new possibles, and they are driven by winning. ZoomInfo is a company that got to where its at today on the backs of heroic efforts, over the years, by our employees and we are looking for more people to contribute to those efforts. 

At our company youll see that collaboration is second nature, and youll be greeted by a team of incredibly smart, talented, and motivated individuals who will help you define your new best. 

Youll be presented with opportunities to both...

Waltham |

The Manager of Customer Delivery leads a team of Consultants and Project Managers within the broader Delivery organization.. The Delivery organization is a multi-disciplinary team spread across multiple offices. The team consists of consultants, project managers, and various technical experts. The Delivery team owns the client experience during the pivotal period following deal closure until a satisfied customer is transitioned to the Customer Support & Success teams. Ultimately, the Delivery team is responsible for driving long-term customer satisfaction through...

Waltham |

Overview:

ZoomInfo is looking for an experienced, results-oriented Customer Solutions Analyst who excels in communication, presence, and confidence. This role is an integral part of our strategy to ensure every customer is successful. You will work with our customers to build relationships and drive value based on customer-defined goals, and will be responsible for delivering exceptional customer experiences through friendly, efficient, accurate service and quick resolution of customer incidents and inquiries.

Responsibilities:

  • ...
Waltham |
The Client Integration Engineer is a key member of the Customer Integrations and Implementation team and has responsibility for assisting clients through the technical implementation of one or more of ZoomInfos customer-facing solutions.
 
This is a high-visibility role within an exciting area of the business with a chance to gain domain expertise in all aspects of sales and marketing intelligence technologies and applications.
 
Essential Functions & Responsibilities
1....
Waltham |

Client Solution Engineer

The Client Solution Engineer is a key member of the Customer Integrations and Implementation team and has responsibility for assisting clients through the technical implementation of one or more of ZoomInfos customer-facing solutions. Solutions include but are not limited to InboxAI, Engage, FormComplete and Enrich. This is a high-visibility role within an exciting area of the business with a chance to gain domain expertise in all aspects of sales and marketing intelligence technologies and applications.

...
Providence |

Overview

Who is Virgin Pulse?

Virgin Pulse, founded as part of Sir Richard Branson’s famed Virgin Group, helps organizations build employee health and wellbeing into the DNA of their corporate cultures. As the only company to deliver a powerful, mobile-first digital platform infused with live services, including coaching and biometric screenings, Virgin Pulse’s takes a high-tech-meets-high-touch-approach to engage employees in improving across all aspects of their health and wellbeing, every day – from prevention and building a healthy lifestyle to...

Boston |

Now, more than ever, the Toast team is committed to our customers. Were taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that well deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

The mission of...

Boston |

Now, more than ever, the Toast team is committed to our customers. Were taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that well deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

The Partner-...

Watertown |

LeanIX aspires to become the number one SaaS solution to modernize IT architectures. We are well on our good way. Hundreds of well-known brands such as adidas, Volkswagen, Atlassian and Vodafone make better decisions in IT with LeanIX.

LeanIX is not just the product, it is also a great place to work. Colleagues from dozens of countries jointly make our vision reality. Yes, we work hard to achieve our ambitious goals. But, we have everything needed to do so. We have invested a lot in a working environment that allows everyone to thrive. We believe in open...

Boston |

Salsify empowers brand manufacturers to win on the digital shelf by delivering the commerce experiences consumers demand anywhere they choose to shop online. The world's biggest brands including Mars, L'Oreal, Coca-Cola, Bosch, and GSK use Salsify every day to stand out on the digital shelf. To date, Salsify has raised a total of $198.1 million in funding, led by Warburg Pincus, Venrock, Matrix Partners, Greenspring Associates, Underscore VC, and North Bridge. 

For more information, please visit: http://www.salsify.com...

Lexington |

Come join a winning team! Here at Imprivata youll see a dedicated group of professionals who care about improving health care. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.

While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun.

We are seeking a Customer Support Engineer I to join our team.

Provides technical...

Watertown |

We are looking for a Project Associate to join our OnSite Implementation team within our Customer Success division. Your job will be to support the client and internal teams on athenaNet implementation projects. But enough about us; lets talk about you.

You are consultative and can manage multiple clients and projects at once. You show your resourcefulness by finding creative ways to execute, even when theres not a predetermined path to follow. Building strong relationships and delivering customer-centric solutions come naturally to you. You are an influencer on your team and...

Watertown |

We are looking for a Senior Service Integrity Associate to join our Technology Enabled Services division. You will be responsible for the delivery and execution of business solutions. You also will manage and influence project teams to action, balancing urgency while cultivating lasting collegial relationships. Your mission will be to develop and implement solutions to improve customer value and athena operational efficiency. But enough about us; lets talk about you.

You are a critical thinker who creates business cases, influences stakeholders, and demonstrates command of the...

Watertown |

We are looking for a Service Integrity Associate to join our Technology Enabled Services division. You will be responsible for the delivery and execution of business solutions. You will also manage and influence project teams to action, balancing urgency while cultivating lasting collegial relationships Your mission will be to develop and implement solutions to improve customer value and athena

The Team: Our Technology Enabled Services Team is responsible for leveraging technology to empower our teams to work more effectively and efficiently so that we can focus our...

Boston |

Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 240 health systems ...

Framingham |

Definitive Healthcare is a rapidly growing data and analytics provider of the most up-to-date, comprehensive, and integrated information on hospitals, physicians, and other healthcare providers.

Recently honored by the Boston Business Journal as one of the 10 fastest-growing private companies in Massachusetts and named THE BEST large company to work for on Business Journal’s Best Places to Work list published in June 2019, Definitive Healthcare is on an incredibly exciting trajectory. The company has more than doubled in size in the past 2 years and has over 400 employees. Our...

Boston |

Position Overview:

Anaqua is seeking a highly motivated Technical Support Engineer who is eager to help us build our US Support organization. This is an exceptional opportunity for the right person to learn and grow with us, as we extend our geographic reach into Japan and beyond. You should be a team player with strong communication skills, experience in and commitment to providing customer support, and strong technical skills in the Microsoft platform including SQL Server , IIS , Angler, CSS, ASP.NET, and C#.

You should be able to troubleshoot issues...

Boston |

Reporting to the Senior Vice President of Product & Services, Client Services Manager is a key role in helping to drive the success of our Clients. This role will be responsible for managing the day-to-day relationship with our client base, ensuring our clients receive excellent service, driving resolutions to problems, and escalating critical issues to senior team members. An important responsibility of this role is to monitor KPIs (key performance indicators) against clients’ goals, and providing insights for continuous improvements. As professional services needs arise from...

Watertown |

LeanIX aspires to become the number one SaaS solution to modernize IT architectures. We are well on our good way. Hundreds of well-known brands such as adidas, Volkswagen, Atlassian and Vodafone make better decisions in IT with LeanIX.

LeanIX is not just the product, it is also a great place to work. Colleagues from dozens of countries jointly make our vision reality. Yes, we work hard to achieve our ambitious goals. But, we have everything needed to do so. We have invested a lot in a working environment that allows everyone to thrive. We believe in open...

Waltham |

Exoprise is the leader in Digital Experience Monitoring for SaaS, Cloud apps, and ALL of Microsoft 365. The Exoprise platform empowers enterprises to see,  diagnose, and optimize the applications and networks a business relies on for productivity. We help organizations deliver optimal end-user experiences, find and fix problems fast, and improve their operations with real-time visibility and crowd-powered analytics.

Exoprise is profitable, growing and looking for an exceptional Customer/Sales professional to work with prospects and customers through all stages...

Lexington |

JOB DESCRIPTION

The Retail and eCommerce Business Unit is looking for a Customer Success Manager to build on our initial strategic customer successes and continue the momentum. This is an exciting, dynamic role for someone interested in a business role that is also tech-forward within the fast-growing world of AI and robotics. The successful candidate will have a consultative style with a particular strength and passion for being the customer advocate within complex, big-ticket solutions for the world’s largest retailers and eCommerce...

Boston |

About Brightcove

Brightcove is a team of smart, passionate people who are revolutionizing the way organizations deliver video. Were hyped up about storytelling, and about helping people connect, share experiences, and view the world. Bottom line: video is the worlds most compelling, exciting medium, and Brightcove exists to demonstrate that video means business. 

As the industry leader in this space, we empower our customers to deliver top-notch video experiences to audiences on every screen in bold and innovative ways. When video is done right, it can have...

Boston |

We’re a fast-growing market leader who envisions a world where renewable energy powers our economy and society. Shared and sustainable energy assets, such as solar and wind farms, are the key to this vision, where healthy, inexpensive energy changes the world in which we live. It is a tremendous challenge with huge social benefits, and it is also one of the greatest economic opportunities in the history of business.

Building an industry takes commitment, hard work, and a willingness to work on the messy details. That is where we see our most valuable...

Boston |

Client Service Manager

Office Location| Chicago, IL or Boston, MA

The Role

The Manager is an expert communicator  and  client  delivery  leader,  adept  at  working  in  small  teams  of talented   associates.   In   addition,  the   Manager   is   experienced   at   evaluating stakeholder  (including  brand  consumers  and  customers)  measurement  data,  is familiar with the main KPIs that marketing and brand managers are used to working with   and   developing   actionable   recommendations   for   communications...

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Cogito is looking for an experienced Program Manager to join our Client Services organization. Our Program Managers ensure that program delivery is on time, contract-compliant, and able to provide committed business value. Our focus is on creating the necessary structure and governance to ensure realization of program benefits, working in concert with the operational and strategic elements of both Cogito and our clients.


A Cogito Program Manager (PM) is passionate about leading teams across our Technical Solutions, Training...

Boston |

All roles listed as remote are available as remote within the same country.

Commercial Customer Success Manager

Location: Remote 

Were looking for an empathetic, curious and experienced professional to join our Customer Success Organization to help retain and grow Snyks growing customer base.. 

The Customer Success team works hand-in-hand with Development and Security leaders from modern dev shops to advance their open source security program using the Snyk Cloud Native Application Security Platform...

Somerville |

More than 60% of online businesses have plans to participate in the marketplace platform economy, and for good reason: platform companies are twice as profitable and benefit from more sustainable growth, resilience and agility.

Mirakls mission is simple. We help our clients seize this platform opportunity by providing the unrivaled expertise, technology, and partner ecosystem that B2B and B2C organizations need to launch and grow their own online marketplaces. Mirakls latest $300M fundraising values Mirakl at $1.5B, and places it among the most dynamic players in eCommerce,...

Boston |

Technical writers create critical FAQs, how-to guides, product documentation, and other resources for the Klaviyo customer base. The Academy teams mission is to enable our customers to grow their businesses through self-serve content, so youll be playing a critical role in helping both Klaviyo and its customers achieve business goals.  

As a technical writer at Klaviyo, youll cultivate an understanding of our customers and their needs, learn how ecommerce businesses work inside and out, and translate that into content that helps our customers grow.

A successful candidate has...

Boston |

Customer Success Managers (CSMs) at Klaviyo are a critical part of the success of our customers. Our mission is to exceed our customers expectations and to help them grow. We are looking for a Principal CSM to provide proactive, high-touch strategic consulting to our Mid Market and Enterprise customers. You will work closely with ~20 customers and align with key stakeholders on challenges and business goals to help set them up for long-term growth and success with Klaviyo. You will meet weekly with customers to drive progress towards their goals,...

Boston |

As a Manager of Customer Success you will manage a team of 8-10 CSMs who support our SMB customers. You will be responsible for interviewing, hiring, evaluating, training, coaching, and leading a team of new and established CSM's in a fast-paced and rapidly changing environment. As Klaviyo continues to grow we will be focusing on scaling the SMB CSM team, youll be responsible for understanding SMB customer challenges and needs and driving the vision for our SMB customer experience as we continue to drive efficiencies for our teams.

You will...

Boston |

Klaviyo launched a game-changing new product in early 2020 that is taking the SMS market by storm. Were on a mission to help creators truly own their destiny, and a big part of the recipe is providing them with the tools, expertise, and data required to create amazing customer experiences through the channels they own (Email, Website, Mobile/SMS). SMS has proven to be an incredibly effective marketing channel for D2C brands and were super excited to bring this to all of our customers!

Onboarding Specialists at Klaviyo are a critical part of our future success. We take the success...

Boston |

Onboarding Specialists at Klaviyo are a critical part of our future success. We take the success and happiness of our customers incredibly seriously. Our mission is to deliver an exceptional experience to our customers in their first 45-60 days setting up Klaviyo with the highest level of quality in both product knowledge and project management skills and, in the process, consistently meet and exceed customer expectations. We are looking for an Onboarding Specialist who is passionate about providing the best onboarding experience to customers who are scaling their businesses with Klaviyo...

Boston |

As the Mid-Market Manager of Customer Success you will manage a team of 8-10 CSMs who support our Mid-Market and high value customers. You will be responsible for interviewing, hiring, evaluating, training, coaching, and leading a team of new and established CSM's in a fast-paced and rapidly changing environment. As Klaviyo continues to grow we will be focusing on expanding our Mid Market customer base, in this role you will also be responsible for understanding Mid Market customer challenges and needs and driving the vision for our Mid Market customer...

Boston |

The Growth Success Manager will join a team focused on nurturing the growth and retention of Klaviyos SMB customers. 

You thrive on data. Supporting a customer base of thousands of emerging eCommerce brands, youll identify segments that need support and development, and work with the team to drive adoption and success for those customers.

We are looking for a GSM that is passionate about providing the best experience to customers who are scaling their businesses with Klaviyo. This is a great opportunity for someone with a passion for...

Boston |

Growth Success Managers nurture growth and foster community among Klaviyos mass market customers. Youll own the creation and promotion of product education materials through group training. Youll collaborate closely with fellow members of the Growth team, Academy, marketing, sales, and customer success more broadly to get customers the information they need. 

You thrive on data. Supporting a customer base of thousands of emerging ecommerce brands, youll identify segments that need support and development, and work with the team to drive adoption...

Boston |
Customer Success Managers (CSMs) at Klaviyo are a critical part of our success and the success of our customers. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for CSMs who are passionate about providing the best experience to customers who are scaling their businesses with Klaviyo. This is a great...
Boston |

Channel Customer Success Managers (cCSMs) at Klaviyo play a critical role in developing and supporting our agency partner ecosystem.  Channel Customer Success Managers support the Agency Partner Program's mission to help our partners and their clients (Klaviyo customers) grow, by coaching and enabling our Agency Partners to deliver exceptional service to their clients.  We are looking for a cCSM who is passionate about customer success while providing a great experience to agency partners and their clients (Klaviyo customers) as they scale their...

Boston |

The Klaviyo Communitys mission is to create a collaborative space for our customers to learn, grow, and share with one another as they progress as e-commerce businesses. We strive to create an inclusive community of passionate Klaviyo customers, partners and employees. The Community forum will serve as the primary support channel for our free Klaviyo users, and will also provide a platform for free and paid customers alike to ask questions, share best practices, and learn from other like-minded/sized businesses. 

In order to scale the Community to meet the needs of our customers...

Boston |

The Klaviyo Communitys mission is to create a collaborative space for our customers to learn, grow, and share with one another as they progress as ecommerce businesses. Our forum will serve as the primary support channel for our free Klaviyo users and be a resource for all customers to ask questions, share best practices, and learn from other businesses.  We are looking for an experienced Community Manager to help support our customer base and deliver an incredible 1:many support forum experience.  

In this role, youll shape the operations for Klaviyos community forum and will be...

Boston |

As a Manager of Academy you will lead one of our Academy teams and be responsible for interviewing, hiring, training, coaching, and leading a team of new and established Academy Content Specialists, Video Producers, and UX Designers in a fast-paced and rapidly changing environment. You will work closely with the other Managers and the Director of Self Serve Customer Success to help build a highly successful team that is able to propel Klaviyos business goal to create a delightful, frictionless customer experience at scale. As part of our customer-focused, results-driven organization, you...

Cambridge |

Traveler Support Specialist
EF Go Ahead Tours
Cambridge, MA USA
June 14th Start Date
**For consideration, applicants must live within the state of Massachusetts by June 14th, with the ability to work in office starting September 1st

At EF Go Ahead Tours we believe youre never too old to be a student of the world. For over 25 years we have guided individuals across the globe through carefully crafted group travel. Our travelers range from young professionals to retirees, solo travelers to entire families,...

Cambridge |

Bilingual Traveler Support Specialist (Spanish/English)
EF Go Ahead Tours
Cambridge, MA USA
June 14th Start Date
**For consideration, applicants must live within the state of Massachusetts by June 14th, with the ability to work in office starting September 1st

At EF Go Ahead Tours we believe youre never too old to be a student of the world. For over 25 years we have guided individuals across the globe through carefully crafted group travel. Our travelers range from young professionals to retirees, solo...

Boston |

About Starry:

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.

Our mission focuses on two things. First, were making the experience of accessing the internet simple, transparent, and delightful. Second, were bringing that...

Boston |

Seismic, ranked as one of the Best Places to Work by Inc. Magazine, is a rapidly growing Forbes Cloud 100 company, and is consistently recognized as the category leader in sales enablement. Seismic unites marketing and sales teams in delivering the most compelling stories throughout a buyers journey. More than 600 customers, including American Express, Cisco and IBM rely on the worlds most powerful storytelling platform to connect the right buyer, with the right content, at the right time, every time. 

What youll be doing:

  • Take...
Westwood |

PURPOSE:

The Predictive Indexthe talent optimization leaderis an award-winning best place to work (Inc., Glassdoor, Boston Business Journal, The Boston Globe).

Our mission is Better work, better world," and we take great pride in PIs power to supercharge workplace relationships and culture to achieve the unthinkable. Were our own best case study! Youll be working toward a mission that inspires you, and youll be surrounded by fun, smart, driven people day in and day out.

Theres a reason more than 8,000 companiesincluding Nissan, Citizens Bank, Drift,...

Somerville |

Tulip, the Frontline Operations Platform, is empowering the worlds leading manufacturers to improve the productivity of their teams, the quality of their output, and the efficiency of their operations. With Tulips no-code platform, manufacturers can empower those closest to operations to digitally transform their facilities and gain real-time visibility into the people, machines and processes involved in production--all in a matter of days. 

Manufacturers of all sizes, across industries including consumer electronics, aerospace and defense, contract...

Boston |

Salsify empowers brand manufacturers to win on the digital shelf by delivering the commerce experiences consumers demand anywhere they choose to shop online. The world's biggest brands including Mars, L'Oreal, Coca-Cola, Bosch, and GSK use Salsify every day to stand out on the digital shelf. To date, Salsify has raised a total of $198.1 million in funding, led by Warburg Pincus, Venrock, Matrix Partners, Greenspring Associates, Underscore VC, and North Bridge. 

For more information, please visit: http://www.salsify.com...

Boston |

Rightpoint, a Genpact company (NYSE: G) is a global experience leader. Over 700 employees across 12 offices work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativityalways in service of the experience. From whiteboard to roll-out, we help our clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens. Rightpoint has been recognized among the top customer experience consultancies in The Forrester...

Cambridge |

Voted as one of the top companies to work for by Built in Boston in 2020, MineralTree is a disruptive Fintech enabling over 2,000 companies to improve operational efficiency with AP Automation. With our award-winning solution, companies such as the Boston Celtics, Appalachian Mountain Club, EverQuote, Baltimore Ravens and Attivio have shifted accounts payable from a source of inefficiency and fraud risk to a secure and strategic profit center that provides deep visibility into the cost drivers of the business. MineralTree sells its solution directly to customers and through value-added...

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