Toast: Compliance Manager/Internal Auditor
401 Park Drive
Boston, MA 02215

Employee Testimonials

Maura Grimes Toast
Edmund Korley Toast
Kendal Austin Toast

Office Tour Photos


Toast Overview:

We are a rapidly growing company that's revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Job Overview:

Toast, Inc. is seeking a dynamic Compliance Manager to support its core POS business. In this role, you will create and maintain corporate policies and procedures, establish internal testing programs, advise and guide internal teams on risk management relating to issues such as SOC2, PCI DSS, PA DSS, BSA/AML, Business Continuity and Disaster Recovery, Ethics, Third-Party Risk Management, and CMS governance.

What you will do:

  • Continue to develop, hone, and maintain a robust compliance program to scale with the companys growth and ensure that the full suite of Toast products and services comply with all applicable state and federal laws and industry best practices.
  • Serve as an enterprise-wide subject matter expert for compliance-related matters, which includes responding to daily compliance related inquiries and referrals, participating in special projects, providing technical support to other departments, and assisting sales with RFPs and escalated customer inquiries.
  • Serve as the primary point person for, and coordinate responses to, regulatory inquiries, due diligence requests, and external audit requests (e.g., card brand reviews, SOC 1/2, PCI, ITGC, partner due diligence).
  • Assist with investigating and documenting incidents of potential money laundering, fraud, or terrorist financing.
  • Develop and perform ongoing testing of controls in accordance with the compliance program.
  • Monitor regulatory and industry trends to ensure required changes in compliance testing, policies and procedures are integrated in a timely manner while ensuring lines of business prepare for impending regulatory changes.
  • Design and deliver enterprise-wide targeted training to enable employees to perform their applicable responsibilities, develop products, and provide customer support, all in compliance with relevant laws.

Do you have the right ingredients?

  • At least 6 years of experience in a compliance, audit, or related consulting role.
  • At least 4 years of experience in a technology or payments products, services or working knowledge and interest of technology infrastructure principles and practices.
  • Track record of successfully overseeing a compliance monitoring/testing program and performance of associated risk assessments, and remediation management.
  • Experience interacting with regulators, auditors, and strategic partners relating to assurance frameworks including experience in PCI DSS and SOC2 standards.
  • Experience with Visa and Mastercard Operating Regulations, NACHA, is a plus.
  • Demonstrated ability to translate requirements into actionable steps, develop project plans and drive progress to timely completion.
  • Ability to build relationships with interdepartmental teams and advise on process improvements.
  • Strong written and verbal communication skills including a demonstrated ability to clearly provide written reports that accurately and clearly summarize issues and present solutions in an understandable and logical manner.
  • Ability to problem solve in a fast-paced environment that take into consideration risk and impact for Toast, Inc., its customers, and its partners.
  • JD accepted but not required

Employee Testimonials

Maura Grimes Toast
Maura Grimes
Field Service Coordinator

"Ahh toast is awesome! The people, the culture, the bouncy balls, the crazy customers, the killer POS system, and the incredible talent floating through the air. "

Edmund Korley Toast
Edmund Korley
Software Engineer

"I've been participating in the Toast2Toast mentoring project. As a relatively new engineer at Toast, getting the opportunity to discuss technical (and other) topics with a mentor has been really valuable."

Kendal Austin Toast
Kendal Austin
Sr. Marketing Manager

"I have a degree in Marketing Communications and have worked in B2B technology my entire career. My background ranges from social media to paid programs to product marketing. I heard about Toast from a mentor and was connected with the co-founder on LinkedIn. As the second Marketing hire at Toast, I've had the opportunity to be a generalist as well as a specialist, moving where I was needed as the team grew."

Archie Grace Toast
Archie Grace
Engineering Manager

"I looked at a lot of start-ups during my last job search and Toast was by far the most exciting. It was instantly obvious to me how the product is useful to people and why someone might want to buy it. The proof of that has been in the way we have grown and the excitement we have already generated. However, what really excites me about the company is that I feel like we are just scratching the surface in terms of what we can accomplish. There are SO many untapped opportunities around our product and as we continue to grow, I am excited about being able to explore them more.​"