Job Post

Community Service Associate

745 Atlantic Avenue
Boston, MA 02111

Position Goals & Objectives

  • Deliver exceptional building level cleaning services within Operational Standards guidelines
  • Assure positive Member experience through quality cleaning practices
  • Perform all tasks on schedule with maximum efficiency
  • Identify and set priorities through clear communication with the Member Services Lead and the Community Management team
  • Maintain a 90­-point or above monthly rating based on Operational Standards rating system
  • Work with the Community Management team to identify opportunities to enhance Member experience
  • Act as eyes and ears in absence of Building Management staff

Duties & Responsibilities included but not limited to:

  • Arrive to work at scheduled time
  • Clean and maintain restrooms (including the restock of: toilet paper, paper towels, hand soap, mouthwash, mouthwash cups and air freshener)
  • Clean and maintain kitchens throughout building (including the restock of: dish soap, hand soap and paper towels, paper plates, cups and cutlery)
  • Remove kitchen pantry garbage
  • Clean and organize refrigerators
  • Clean and reset conference rooms (including the restock of: dry erase markers, white board erasers, water pitchers, glasses, prepare tables, reset chairs, empty trash, prepare white boards and recharge phones)
  • Clean and maintain specialty rooms ­ e. screening rooms, meditation room, recording studios
    • Reset furniture
    • Reset equipment
    • Clean carpets/floors
  • Clean glass walls and doors, including inside and outside of private offices and aluminum partitions
  • Load and unload dishwasher
  • Clean phone booths ­ dust, vacuum, disinfect phone handles and prepare doors
  • Wash coffee pots and sanitize fruit water container at the end of the day
  • Common spaces and hallways ­ reset and prepare furniture, prepare carpets/floors
  • Private offices ­ clean floors, glass doors and remove trash as scheduled
  • Take garbage to trash room/ loading dock and/or curb
  • Prepare spaces for the hosting of events (set­up and break down)
  • Maintain building entrances and sidewalks (shovel snow/ice when needed)
  • Maintain building and floor lobbies
  • Maintain elevator cars and doors
  • Prepare and lock beer kegerators
  • Prepare and maintain printing stations (including the restock of: pens, copy paper, staplers, staples, paper clips, tape and tape dispensers)
  • Brew coffee (as needed through 6pm)
  • Replenish fruit water (as needed through 6pm)
  • Work with the facilities and maintenance team to achieve excellence in the delivery of services to Members
  • Maintain staircase throughout the building including emergency stairwells
  • Attend service related emergencies
  • On­call for building staff during work hours
  • Comply with all safety policies and procedures relating to performance of tasks and/or use of supplies
  • Other duties as assigned


  • Attend pre­event meetings
  • Set up pre­event
  • Break down post­event
  • Post­-event analysis


  • Conduct daily building walkthroughs for quality control assessment

Periodic Work

  • Dusting of high spots, light fixtures, design fixtures, ductwork, HVAC dampers, furniture vacuuming, sanitation and stain removal
  • MIMO’s: Prepare private offices ­ desks/ desk lamps/ bookcases/ chairs/ pods


  • Proven Team Player ­ability to work with a team and achieve daily and monthly goals
  • Self­starter­ able to identify work that needs to be done and does it without required instruction
  • Courteous and professional ­ able to perform tasks at hand when Members are on­site
  • Detail oriented­ pays attention to details regarding processes and extra attention to special requests
  • Ability to solve practical problems using reasoning skills
  • Desire to learn and seek new challenges
  • High School Diploma or equivalent job experience
  • Ability to communicate in English
  • Ability to work with a large, diverse group of employees and suppliers
  • Ability to lift up to 40 lbs
Category: Corporate Functions

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