Toast: Collections Analyst
401 Park Drive
Boston, MA 02215

Employee Testimonials

Maura Grimes Toast
Edmund Korley Toast

Office Tour Photos

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Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toasts Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. Were growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if youre passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business across the US and internationally.

The Toast Capital team is seeking a highly motivated Operations Coordinator to provide servicingand collection support to a growing portfolio of restaurant customers. Toast Capital is a wholly owned subsidiary of Toast, Inc. that offers Toasts restaurant partners fast and flexiblefinancing for any business need. The ideal candidate will have experience in a service organization with significant attention to detail and strong organizational skills. This individualwill be an ambassador of the Toast Capital brand and proliferate Toast Capitals goal toempower restaurants financially to thrive and do what they love. This individuals efforts willhave a significant impact on the long-term success of a rapidly growing product for Toast.

Responsibilities:

  • Interact with Toast Capital Merchants to inform underwriting practices, enable white-glove servicelevels, and collect past due amounts
  • Work withProduct Management, Data Science and the R&D organization of any impact to data science models
  • Manage a queue of internal and external requests and respond in a timely manner
  • Track and report performance metrics to enhance Toast Capital NPS and maintain portfolioquality
  • Assist and develop process improvement initiatives for Toast Capital operations
  • Develop cross functional relationships with teams across the Toast organization, including regular interaction with the Credit Committee and Credit Risk Strategist

Requirements:

  • 1-3 years of relevant analytical or collections experience
  • Ability to work under pressure and strong attention to detail
  • Highly organized, self-motivated, flexible, and adaptable
  • Analytical mind-set and ability to creative problem-solve
  • Strong written and verbal communication skills
  • Customer service/support experience a plus
  • Excel skills helpful
Full-time

Why We Work Here

Maura Grimes Toast
Maura Grimes
Field Service Coordinator

"Ahh toast is awesome! The people, the culture, the bouncy balls, the crazy customers, the killer POS system, and the incredible talent floating through the air. "

Edmund Korley Toast
Edmund Korley
Software Engineer

"I've been participating in the Toast2Toast mentoring project. As a relatively new engineer at Toast, getting the opportunity to discuss technical (and other) topics with a mentor has been really valuable."

Kendal Austin Toast
Kendal Austin
Sr. Marketing Manager

"I have a degree in Marketing Communications and have worked in B2B technology my entire career. My background ranges from social media to paid programs to product marketing. I heard about Toast from a mentor and was connected with the co-founder on LinkedIn. As the second Marketing hire at Toast, I've had the opportunity to be a generalist as well as a specialist, moving where I was needed as the team grew."

Archie Grace Toast
Archie Grace
Engineering Manager

"I looked at a lot of start-ups during my last job search and Toast was by far the most exciting. It was instantly obvious to me how the product is useful to people and why someone might want to buy it. The proof of that has been in the way we have grown and the excitement we have already generated. However, what really excites me about the company is that I feel like we are just scratching the surface in terms of what we can accomplish. There are SO many untapped opportunities around our product and as we continue to grow, I am excited about being able to explore them more.​"