Panorama Education: Client Success Operations Specialist

About Panorama Education:

Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, 900 school systems serving ten million students have adopted the Panorama platform as paying customers including the entire states of Iowa and Hawaii as well as large districts like New York City, San Francisco, and Dallas. School systems turn to Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor how students are doing across academics, attendance, behavior, and college readiness, and then coordinate action to support each child. Panoramas platform also helps educators collect data about non-academic factors that are key to each childs success in school and in life, such as social-emotional skills, safety, teacher-student relationships, and family engagement. Panorama has raised $45 million from Emerson Collective, YCombinator, Spark Capital, Owl Ventures, SoftTech, and others.

About the role:

As a Panorama Client Success Operations Specialist, you will enable the CS team to deliver on its mission of supporting, renewing, and expanding clients. Strengthening our teams effectiveness and efficiency will include tracking and managing metrics and goals, designing and implementing knowledge management tools, and building and improving processes to help our clients administer millions of surveys and integrate their student data systems each year. Youll also manage all of Panoramas survey printing projects, processing over two million survey forms annually. Panorama is a rapidly-growing, well-funded technology startup, and the Client Success Operations Specialist will play a key role in building our culture and processes.

Key Responsibilities:

  • Develop and guide the Client Success teams operations and processes for project management and tracking, client information sharing, and knowledge sharing across the team
  • Track and report the CS teams performance metrics
  • Manage Panoramas printing projects: developing and finalizing project specifications, setting and managing timelines, and managing coordination and relationships with printing, shipping, and scanning vendors.

What Were Looking For:

  • Passion for designing processes at scale
  • Ability to break down ambiguous problems into concrete, manageable components, and think through optimal solutions
  • Desire to "get hands dirty" by digging into complex operations
  • High degree of ownership over your work
  • Clear communication skills with professional presence
  • Strong listening skills; open to input from other team members and departments
  • Experience with vendor management, demonstrating both a cost-conscious and collaborative approach

Panorama Education is dedicated to building a diverse and inclusive company because we serve students, educators, and families from tremendously diverse backgrounds and identities across the country; weve seen how our product and impact are strengthened the more we reflect that diversity. In addition, we have found (and we believe the research) that diverse teams are higher-performing, and we embrace the varied perspectives that our team members share with each other. As such, we are an Equal Opportunity Employer.

Full-time

Employee Testimonials

Jacob Evelyn
Software Engineer

I love working at Panorama Education because... I get to see the human side of engineering work. We're solving hard technical problems, but not to show more ads to people who don't want them—we're solving hard problems to make people's lives better. Period. Getting to talk to educators and see the impact of the work we do is what gets me excited for work every single day.

Sarah Robinson
Product Manager

I love working at Panorama Education because... we truly lead with our mission. When we consider a new feature for a product, we do not ask, "Will this lead more people to buy our product?" We ask, "Will this help educators improve students' outcomes?"

Stephen Eckenrode
Software Engineer

I love working at Panorama Education because... I get to help build products that really make a difference in the schools we work with.  It’s really cool to be able to come to work, solve hard problems, and see the effect we have at the end of the day.

Mitch Peabody
Lead Software Engineer

I love working at Panorama Education because... the engineering culture is thoughtfully deliberate about delivering high quality products that meaningfully impact the lives of students.