ProfitWell is the leader in subscription monetization and retention. We help companies, from scrappy startups to brand-name enterprises, get the most out of their subscription offerings.
As a Client Strategist, youll work directly with global clients to solve their most complicated subscription pricing, monetization, and growth challenges. This role will require you to be an expert in building trust and rapport, managing client projects and deliverables, and thinking strategically.
What youll do
Complete and deliver strategic recommendations to clients and in collaboration with a Business & Pricing Analyst
Manage the full life-cycle and communication for a client relationship, including:
Project timelines and deliverables;
Build custom, visually appealing presentations delivered to both middle management and C-suite executives
Upsell and cross-sell opportunities among our many products and offerings;
Travel to client site for initial kickoff and onboarding activities (5% of role);
Provide valuable, implementable results and recommendations using strategic business analysis
Serve as a product owner, taking on OKRs to drive improvements and innovations from the front line, including streamlining processes, improving visualizations, creating better storytelling, and anything else to improve the Price Intelligently product
This might be a good fit if you have demonstrated experience...
Delivering strategic recommendations to C-suites and senior executives, leveraging data to justify ROI and impact
Excelling in project management, including timeline and communication management, managing client expectations and deliverables, presenting results and recommendations
Fostering client relationships through strong interpersonal skills and growing renewal revenue from existing accounts
Continuous improvement of processes through increasing workload capacity, decreasing delivery times, streamlining workflow processes, refining visualizations, etc.
Have at least 3 years of relevant experience
Why our culture is unique
Working at ProfitWell will feel different than what youre used to, because were creating a culture that we believe high performers want to work within and thrive. This culture has tradeoffs you should be aware of though:
You're open and honest. We deeply care about finding truth, giving feedback, and exploring ideas in an environment where everyone has a seat at the table and no one is inherently correct because of a title. This often leads to discussions and debates where the emphasis isnt on decorum, which weve come to learn isnt an environment where everyone thrives.
You believe in building stuff people actually want and need. We feel building phenomenal products is an imperative, not an aim. The tradeoff is we can come across too intense.
You're resourceful and like to put ideas into motion. We give the entire team full context on the business, considerable freedom, and a vast playground to take ownership. If you are not hyper conscientious and pretty resourceful, you are unlikely to thrive in this environment.
You like open discussion and friendly debate. We are intensely open minded and not easily offended. The tradeoff is that we risk unintentionally, easily offending others.
You look for the best in people. We try exceptionally hard to give people the most charitable interpretation in their views and opinions. Sometimes this means were just plain naive and need to be educated. We crave this education and guidance on where were lacking.
In this environment, youre going to have days that are difficult, but most days will be exciting. We know were not for everyone and thats ok.
Youll love us because of these essentials
Competitive salary and bonus structure, plus equity in a thriving company thats 100% employee-owned
Flexible hours and unlimited vacation (that you can actually take)
Premier medical, dental, and vision benefits
Paid family leave
Training, professional and career development support - your success is our success, we invest in our employees!
Working with top software brands and in-the-news companies
And other fun stuff
Fully-stocked break rooms with complimentary food and drinks, including cold brew coffee on-tap
Dog friendly office
In office games, meditation room, and other amenities to help you decompress at work
Frequent company and team outings, including kayaking, hiking, retreats, trivia, and other events for bonding, blowing off steam and "just because"
Commitment to Diversity & Inclusion
ProfitWell is an equal opportunity employer, and we believe diversity is critical to our success. We do not tolerate discrimination or harassment based on race, color, age, religion, sex, gender, disability status, sexual orientation, gender identity or expression, or any other basis covered by appropriate law. ProfitWell will provide reasonable accommodations for qualified people with documented disabilities.