Job Post

Client Experience Representative

Examity
153 Needham St
Newton, MA 02456

Examity, the world leader in online test integrity and ranked 119th fastest-growing company in North America on the Deloitte's 2018 Technology Fast 500, is looking for a Client Experience Representative to join its growing team in our Newton, MA location.

Position Overview

Client Experience Representatives are part of Examity’s Customer Team, providing proctoring, customer service and technical support. Responsible for building and managing strong client partnerships, this position is central to the success of Examity.

Essential Duties

  • Grow existing customer relationships through ongoing support and customer advocacy.
  • Work with customers to determine the unique needs of their organization.
  • Broaden the client’s understanding of the services Examity provides.
  • Use effective communication skills in identifying the needs and expectations of each client.

Requirements

  • A bachelor’s degree in a related field (e.g., sales/marketing, business, information technology) is strongly preferred.
  • One to two years in customer service.
  • Experience in portfolio management.
  • Excellent communication and organization skills.
  • Working knowledge of computer application software.
  • Must work well with priority changes.
  • Background in computer science or software engineering is desirable but not required.
  • A proven track record in business or project planning.
  • Must be comfortable on the phone.

Benefits

Examity offers a competitive salary and a comprehensive benefits package including health, dental and 401k. Our office environment is open, collaborative, fast paced and high energy. Examity’s urban office location provides access to local shopping and restaurants. Employees enjoy Examity’s free snacks and drinks, one "work from home" day per week, and frequent group outings to sporting events and summer concerts.

Examity is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, age, disability, sexual orientation, gender identity, sex, national origin, protected veteran status, or any other basis protected by federal, state, or local laws.

Category: Customer Success
Full-time

See What It's Like To Work Here

Examity was founded to meet the needs of colleges, employers, and certification providers looking to ensure integrity. Since its founding six years ago, Examity has partnered with 500+ institutions and certification programs worldwide to provide a cost-effective and flexible online proctoring and learning validation solution.

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