: Cash Management & Treasury, Refunds Associate

Company Description

Have you imagined working in an environment driven by a passion and desire to not only outperform, but also outbehave the market? Since 2011, Flywire has been that company, creating solutions that break barriers, and teams that always look at the next disruptive way to move Flywire and its customers into the next phase of global payment solutions.

Job Description

We, at Flywire, are looking for a Cash Management & Treasury Refunds & Chargebacks Associate. Duties will include processing international refunds across multiple payment partners, communicating with payers and clients and end to end management of chargeback claims. This individual must be a team player and someone who constantly works to improve processes and provide exceptional service.

Key Responsibilities

Matching incoming refund payments

Perform foreign exchange conversion of customer funds

Processing multi-currency refund payouts in line with AML regulations

Assessment of new chargeback claims

Collaborating with payers and clients to defend chargeback claims to the highest standard

Recovery of funds for upheld chargeback claims


FlyMate Skills and Qualifications

A Bachelors Degree along with an interest in financial services or operations

A minimum of 1 year finance work experience, credit control and chargebacks knowledge is an advantage

Exceptional communication skills in English

High level of attention to detail

A desire to help customers

Knowledge of Excel, online tools (Google Apps, Salesforce, etc.)

Excellent analytical and computer skills Additional information

Additional Information

Flywire is an equal opportunity employer.With over 30 nationalities across 12different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and were excited to watch our unique culture evolve with each new hire.

Flywire participates in E-Verify for U.S. employees.