Lookout: Carrier Technical Account Manager
28 State Street, 19th Floor
Boston, MA 02109

Employee Testimonials

Alex Gladd - Lookout Employee
Heinzel Factora - Lookout Employee
Stephanie Shupe - Senior Software Engineer at Lookout


Lookout is a cybersecurity company for the post-perimeter, cloud-first, mobile-first world. Powered by the largest dataset of mobile code in existence, the Lookout Security Cloud provides visibility into the entire spectrum of mobile risk. Lookout is trusted by hundreds of millions of individual users, enterprises and government agencies and partners such as AT&T, Verizon, Vodafone, Microsoft, Apple and others. Headquartered in San Francisco, Lookout has offices in Amsterdam, Boston, London, India, Sydney, Tokyo, Toronto and Washington, D.C. To learn more, visit www.lookout.com and follow Lookout on its blog, LinkedIn, and Twitter.

Lookouts Distribution Partnerships team is passionate about delivering security for millions of mobile customers through our strategic partnerships with major Tier 1 carriers globally. The team is looking for a Technical Account Manager (TAM) to bring technical expertise to support our growing partner business. This person will interface directly with our carrier partners business and technical teams, and will work closely with Lookouts Product Management, Engineering and Sales teams. Reports directly to the Vice President of Distribution Partnerships. This position is preferably based in Boston, but we are also open to remote.

What youll be doing:

The Technical Account Manager (TAM) is responsible for the relationship with Lookouts Carrier partners from a technical perspective. This individual will have strong customer-centric technical experience, with ability to work on multiple projects across several key partners. This person pairs with the Carrier Account Team to provide hands on relationship support. Combined with the Account Team, the TAM is the primary technical interface with the partner.

Key responsibilities:

  • Understands the technical solution provided to partners and can use this knowledge to shape requests that support the business objectives of Lookout and the partner.
  • Coordinates with Lookouts engineering team to respond to technical questions and inbounds associated with the Partner Projects.
  • Vets and evaluates new feature requests, with the support of the architect (as needed) and the partner, before passing to Product Management for prioritization.
  • Proactively looks for creative out-of-the-box solutions to drive efficiency and performance for Partner projects.
  • Participates in solution review with Product Management & Engineering to validate designs, proposals, solutions prior to presenting.
  • Helps define key performance metrics with Product & Account teams; monitors post-launch performance, and reports on progress.
  • Tracks and reports on status of product releases including dependencies and communicates updates to partners.
  • Supports Carrier Account team with pursuit of new partnership opportunities.

Requirements & Skills:

  • 7+ years experience in a technical customer/partner-facing role.
  • Strong advocacy for Lookouts business partners and ultimately, the end customer.
  • Very strong communication skills and comfort negotiating across multiple business and technical teams.
  • Experience/familiarity working with Device OEMs (Samsung, HTC, etc.), Platforms (Apple/Google) highly desired.
  • Strong organizational skills required and project management skills highly desired.
  • Carrier experience desired, but not required.

Employee Testimonials

Alex Gladd - Lookout Employee
Alex Gladd
Forward Deployed Engineer, Sales

Why is what you do important?

I think protecting people as they use their mobile devices on a daily basis is important. I don’t think I would go a day without having my device with me and I don’t really know anybody who would these days. I think today there’s more exposure to attacks and compromises than ever before, for both people and organizations. I also love supporting our team. There’s an awful lot of work that needs to be done and a limited number of people with the right skillset out there... READ FULL EMPLOYEE SPOTLIGHT

Heinzel Factora - Lookout Employee
Heinzel Factora
Staff Technical Program Manager

What is one of your favorite projects you’ve worked on at Lookout?

I’ve been really lucky because I’ve worked on a lot of projects in my time here, but the last big program I worked on was our Mobile Threat Protection launch to the public. It’s one of my favorites because when I joined the team, it was only made up of eight or nine people. Now, that team has grown to around 40 people with four different Scrum teams, and I got to be there through that growth. It was an opportunity to really shape the team and the product.This was a brand new, and very important project and product for us. Alongside the team, I got to identify what Mobile Threat Protection would look like in terms of features and functionality set, and helped determine the schedule and drove the delivery... READ FULL EMPLOYEE SPOTLIGHT

Stephanie Shupe - Senior Software Engineer at Lookout
Stephanie Shupe
Senior Software Engineer

How has your team helped you or what is one of your favorite memories/anecdotes from the team?

One of the biggest skills my team helped me learn was testing. I hadn’t gotten into a habit of code testing when I first came out of my boot camp program years ago. I had done a little bit of it, but my team, and Lookout, really demands that code work as well as possible before it ever gets into quality assurance’s hands. They helped me set up tests, which changed the way I looked at writing my code. Here’s how it works: the product team gives us the expectations for that product or feature. You take those expectations and write them into your test. Effectively your code is going to fail all of those expectations at first, but then one by one you make them pass and can rest at the end knowing that your project works the way you wanted. It’s not a complete failsafe, but it’s a cool method of writing code that I learned solidly from my team. The nice thing is, Lookout’s whole engineering organization uses the same kind of methodology, so if you transfer teams like I did, you can carry your coding practice with you. That’s something I’m really thankful for....READ FULL EMPLOYEE SPOTLIGHT