CozyKin: Care Management Lead
45 Prospect St,
Cambridge, MA 02139

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Empower our caregivers to deliver the highest quality of childcare. Support and strengthen our reputation of being the best childcare guaranteed.



Responsibilities

Organize high quality day-to-day childcare:

- Develop and maintain a positive, professional relationship with nannies

- Coordinate with families and care recruitment to facilitate successful nanny placement


Train all nannies in current care procedures as well as up-to-date safety practices:

- Manage nanny performance with quarterly reviews and performance improvement plans when needed.

- Assess high performers for promotion.


Respond to challenges reliably and capably:

- Promptly coordinate backup care in response to call-outs and other issues

- Respond effectively to care emergencies; always calm, collected, and two steps ahead

- Effectively communicate with families to resolve issues

- Work to resolve conflict in any area of care operations amicably and in the best interest of the children


Execute consistently strong operations management:

- Develop SOPs to codify operations procedures

- Encourage reference to Family/Nanny Handbook as benchmark to guide care operations

- Incorporate new learnings into Family/Nanny Handbook to keep operations standards updated



Compensation $45,000 - $75,000

Competencies

  • Acts with resolve and fortitude. Perseverance and resilience are a recurring personal theme
  • Follows through on commitments and is reliable above all
  • Sees themselves as part of a larger team and, more importantly, sees others as the team itself
  • Carries themselves with decency, humility, and honesty
  • Excellent reasoning and judgment in taking action
  • Skillfully enables others to succeed, whether clearing the path or giving knowledge
  • Doesnt freeze in the face of conflict; masterfully deescalates towards resolution
  • Childcare/Early Childhood Education knowledge required

Benefits

  • Healthcare benefits (medical, dental, vision)
  • Vacation, sick, and holiday paid time off
  • Generous childcare benefits


Our Company Values


Heart For Children: We do what's best for the child. That's also what's best for the parents, nannies, and our community.

Courage In Action: We do hard things with empathy. We take the hill. We own our work. We get it done.

Accelerate Together: We choose to accelerate. We champion growth. We empower others to do the same.

Full-time