Toast: Business Systems Manager
401 Park Drive
Boston, MA 02215

Employee Testimonials

Maura Grimes Toast
Edmund Korley Toast
Kendal Austin Toast

Office Tour Photos

Video

Toast Overview:

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toasts Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. Were growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if youre passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business across the US and internationally.

Job Overview:

As a Business Systems Manager you will manage a team of Salesforce Administrators and developers responsible for providing technical solutions that meet the evolving business needs of the organization. You will collaborate with business stakeholders to scope and implement new technical initiatives, streamline, automate, and simplify processes and educate employees on the effective use of the technologies and processes necessary for the business to operate.

As a Business Systems Manager you will:

  • Manage the daily activity of business systems analysts and Salesforce Administrators, who interface with management and users across the organization
  • Identify, select, and implement best practices to gather, document, streamline, and improve business processes for the customer success department
  • Provide leadership, activity planning, and direction to complete team tasks, produce the required deliverables, track/resolve issues, and meet project milestones
  • Mentor team members, identify/develop opportunities for individual growth, and set a positive example for working in a team environment
  • Work with product ownership to manage and prioritize the teams product backlog
  • Facilitate release planning and capacity planning for teams initiatives

Do you have the right ingredients?

  • 4+ years of Project/Program Management, Business Systems Analysis, or similar experience
  • Management experience required
  • Work experience in an Agile/SCRUM environment
  • Experience leading large scale applications and/or projects
  • Excellent organizational, time management & verbal/written communication skills

Bonus Ingredients:

  • Prior work experience managing a CRM or ERP application (Salesforce, NetSuite, ServiceNow, etc)
  • Experience working with Jira
  • Six Sigma Qualifications
Full-time

Employee Testimonials

Maura Grimes Toast
Maura Grimes
Field Service Coordinator

"Ahh toast is awesome! The people, the culture, the bouncy balls, the crazy customers, the killer POS system, and the incredible talent floating through the air. "

Edmund Korley Toast
Edmund Korley
Software Engineer

"I've been participating in the Toast2Toast mentoring project. As a relatively new engineer at Toast, getting the opportunity to discuss technical (and other) topics with a mentor has been really valuable."

Kendal Austin Toast
Kendal Austin
Sr. Marketing Manager

"I have a degree in Marketing Communications and have worked in B2B technology my entire career. My background ranges from social media to paid programs to product marketing. I heard about Toast from a mentor and was connected with the co-founder on LinkedIn. As the second Marketing hire at Toast, I've had the opportunity to be a generalist as well as a specialist, moving where I was needed as the team grew."

Archie Grace Toast
Archie Grace
Engineering Manager

"I looked at a lot of start-ups during my last job search and Toast was by far the most exciting. It was instantly obvious to me how the product is useful to people and why someone might want to buy it. The proof of that has been in the way we have grown and the excitement we have already generated. However, what really excites me about the company is that I feel like we are just scratching the surface in terms of what we can accomplish. There are SO many untapped opportunities around our product and as we continue to grow, I am excited about being able to explore them more.​"