Toast: Business Operations Team Lead
401 Park Drive
Boston, MA 02215

Employee Testimonials

Maura Grimes Toast
Edmund Korley Toast
Kendal Austin Toast

Office Tour Photos

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The Business Operations Team Lead will oversee a team of individuals responsible for handling the operational support for the SMB channel. This person will help scale and manage the Business Operations team which is the go-to team for Sales and Customer Success, improving processes to close and onboard new business efficiently and effectively.

This role provides a great opportunity to demonstrate leadership skills in building and challenging a high performing team and managing with metrics. It will require structuring a team for success, helping them problem solve and resolve issues as they arise, and acting as an escalation point. Responsibilities include strategic initiative execution, team management, process improvement, and assisting sales in closing new deals.

Key Responsibilities

  • Manage a team of Business Operations Representatives, ensuring work is completed in an accurate and timely manner in line with our SLAs
  • Handle escalations and work cross-functionally with senior leadership across Sales, Services, Billing, Financing, Legal and Payments
  • Understand all of Biz Ops processes and procedures; constantly improve upon them to gain greater efficiency and accuracy
  • Drive and manage data analysis in order to identify trends and help drive future recommendations

Qualifications

We are seeking a highly organized, tech-savvy, intellectually curious candidate with excellent communication skills and the ability to learn quickly.

  • 3-5 years of relevant work experience
  • Experience managing an effective team
  • Ability to work with key stakeholders throughout various levels of management and to influence others
  • Excellent oral and written communication skills
  • Extreme attention to detail
  • Strong time management and sense of urgency
  • Confidence prioritizing and making time-sensitive decisions in a fast-paced environment
  • Metric driven and operationally minded
Full-time

Employee Testimonials

Maura Grimes Toast
Maura Grimes
Field Service Coordinator

"Ahh toast is awesome! The people, the culture, the bouncy balls, the crazy customers, the killer POS system, and the incredible talent floating through the air. "

Edmund Korley Toast
Edmund Korley
Software Engineer

"I've been participating in the Toast2Toast mentoring project. As a relatively new engineer at Toast, getting the opportunity to discuss technical (and other) topics with a mentor has been really valuable."

Kendal Austin Toast
Kendal Austin
Sr. Marketing Manager

"I have a degree in Marketing Communications and have worked in B2B technology my entire career. My background ranges from social media to paid programs to product marketing. I heard about Toast from a mentor and was connected with the co-founder on LinkedIn. As the second Marketing hire at Toast, I've had the opportunity to be a generalist as well as a specialist, moving where I was needed as the team grew."

Archie Grace Toast
Archie Grace
Engineering Manager

"I looked at a lot of start-ups during my last job search and Toast was by far the most exciting. It was instantly obvious to me how the product is useful to people and why someone might want to buy it. The proof of that has been in the way we have grown and the excitement we have already generated. However, what really excites me about the company is that I feel like we are just scratching the surface in terms of what we can accomplish. There are SO many untapped opportunities around our product and as we continue to grow, I am excited about being able to explore them more.​"