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We are a rapidly growing company thats revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.
The Role
Toast is looking for an entry level Business Operations Representative to fill a brand new role and play an integral role in scaling Toasts rapidly growing business. You will join a dynamic Business Operations team that is the go-to team for Sales and Customer Success, providing administrative and process support to close and onboard new business efficiently and effectively. We are a collaborative team that takes our work seriously and has fun doing it.
The success of the Business Operations team directly impacts the revenue streams of the company. As such this role is an opportunity to join us at a groundbreaking moment and truly make a impact. For the right candidate, this is a career defining opportunity.
Key Responsibilities
- Become an expert in the sales and customer onboarding processes, and work extremely closely with our Sales and Customer Success teams to approve quotes, handle contracts and provision Toast accounts
- Increase Sales Rep productivity by enabling our Sales Reps to close new business more efficiently and effectively while maintaining deal and data integrity
- Work cross-functionally with Sales, Customer Success, and Finance throughout a customers lifecycle, providing high-quality operational support through phone and email
- Maintain reporting tools and databases, and manage ad-hoc reporting and analysis requests
- Continually identify opportunities to improve productivity, leveraging automation and system improvements whenever possible
- Support the East Coast Sales team
Qualifications
We are seeking a highly organized, tech-savvy, intellectually curious candidate with excellent communication skills and the ability to learn quickly.
- BS/BA with 0-2 years of experience
- Extreme attention to detail and meticulous organization
- Strong technical aptitude and ability to work closely with our Business Systems team to improve Salesforce workflows
- Excellent written and verbal communication skills
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Employee Testimonials
"Ahh toast is awesome! The people, the culture, the bouncy balls, the crazy customers, the killer POS system, and the incredible talent floating through the air. "
"I've been participating in the Toast2Toast mentoring project. As a relatively new engineer at Toast, getting the opportunity to discuss technical (and other) topics with a mentor has been really valuable."
"I have a degree in Marketing Communications and have worked in B2B technology my entire career. My background ranges from social media to paid programs to product marketing. I heard about Toast from a mentor and was connected with the co-founder on LinkedIn. As the second Marketing hire at Toast, I've had the opportunity to be a generalist as well as a specialist, moving where I was needed as the team grew."
"I looked at a lot of start-ups during my last job search and Toast was by far the most exciting. It was instantly obvious to me how the product is useful to people and why someone might want to buy it. The proof of that has been in the way we have grown and the excitement we have already generated. However, what really excites me about the company is that I feel like we are just scratching the surface in terms of what we can accomplish. There are SO many untapped opportunities around our product and as we continue to grow, I am excited about being able to explore them more."